Coming soon!

CFDD members and guests gathered in Cincinnati for the annual CFDD National Conference.
They enjoyed numerous networking functions and fundraising events, in addition to a wealth
of educational sessions.

Conference Photo Highlights

Thanks to our SPONSORS for helping to plant the seeds to success!

We gratefully acknowledge...

Preliminary Schedule*

Session Descriptions

Thursday, October 6th

3:00-5:00pm
Creating Positive First Impressions & Dealing with Difficult Customers
Speaker: Susan Fee
Dealing with Difficult Customers: In a perfect world, every customer interaction
would be pleasant and smooth. But, in reality there will always be those
customers that are so challenging you sometimes pretend you’re in a meeting
rather than take their calls! Since you can’t avoid them forever, this seminar
will teach how to manage your hot buttons, set healthy boundaries, and reduce
attacks. Learn how to respond professionally while maintaining respect for your
own rights.

Creating Positive First Impressions: Is the image you project the one that you
intend? Or, do people get the wrong idea about you? You have thirty seconds
or less to make a first impression. Whatever happens during that time sets the
stage for future relationships. You’re either creating positive impressions that
open doors, or negative impressions with untold consequences. Discover what
the latest brain research tells us about the subtle ways we form impressions
and expectations and how to apply that information to improve your
communication style in practical ways.

Friday, October 7th

9:15am-Noon
Open Forum~Leaders Sharing Expertise
Details coming soon.

1:30-4:45pm
Belts and Suspenders of the Credit Department: Before, During and After a
Chapter 11 Proceeding
Speaker: Wanda Borges, Esq.
In today’s economy, credit executives often deal with a customer who seems
to be sliding toward a chapter 11, is in a chapter 11 proceeding or has just
emerged from a chapter 11 proceeding. You want to protect your company
from bad debt but don’t want to risk a preference exposure. In a chapter 11,
you may want to sell to that Debtor-in-Possession but are unsure what are
your rights and protections. And, you may not be sure when a customer is
or is not “out of bankruptcy.”

This program has been designed to provide you with the belts and suspenders
possible in each of these instances.  Issues which will be discussed include...

Tools available to protect your company prior to a bankruptcy proceeding:

• Quick Guide to Guaranties
• Letters of Credit
• Credit Insurance
• Purchase Money Security Interests

Guidelines to doing business with a chapter 11 debtor and how to make
that decision:

• 503(b)(9) Administrative Claims
• Executory Contracts
• Critical/Essential Vendor treatment
• Financing/Cash Collateral Orders
• Monthly Operating Reports

When is your customer really “out of bankruptcy” and what does this mean?

• Plan Process
• What Confirmation means?
• What Dismissal means?
• What is a "discharge" and who or what gets it?

Saturday, October 8th

9:00-10:00am
The Three Dimensional Credit Manager
Speaker: Tom Shimko, CCE
Learn how to maximize your overall job performance by working effectively
within the three dimensions of Sales, Credit and the Customer. This session
will help you understand how to motiviate the sales department and the
customers to work with you to achieve mutual goals.

Topics to be covered include:

• Sales as perceived by Credit; Credit as perceived by Sales
• The Sales-Credit-Customer Partnership
• Using the power of information to build relationships

This session will be interactive and allow the attendees to view how they are
perceived as credit professionals by others.

10:15-11:15am
Developing Your Own Scoring Model
Speaker: Connie Thomas, CCE, MBA
This session guides you on how to use Excel to develop your own method
of scoring credit reports. The presentation discusses how a scoring model
tailored specifically for your company can insure the consistency of results.
Sample information will be entered into a scoring model from a company’s
financial statements to produce an Altman Z score. From this example, the
speaker will expound on what the result means and why it is important.

Registration

Full Delegate registration includes:

• Admission to educational sessions
• Thursday’s evening reception
• Friday’s lunch and dinner party
  
• Conference tote bag and session materials
  

Refund and Cancellation Policy
All cancellations and requests for refunds must be made in writing to
conventions_info@nacm.org. Registration fees, less a $50 processing charge, will
be refunded for written cancellations received by NACM-CFDD on or before
September 2, 2011. Between September 3 and September 12, 2011, only 50%
of the fee will be refunded for written cancellation requests. Due to financial
obligations, no refunds will be issued for cancellations received after September
12, 2011; however, substitutions may be made at anytime.

Hotel Information

The 2011 CFDD National Conference will be hosting its conference at the
Cincinnati Airport Marriott. All meetings and sessions will take place in the
Marriott, unless otherwise noted.

CFDD has negotiated a conference room rate of $102.00 single/double,
plus applicable taxes. Reservations can be made by calling 1-800-696-0165
and stating that you are a part of the NACM-CFDD group. The CFDD
National Conference hotel rate cut-off is September 14, 2011, based on
availability. Reservations must be accompanied by a first night room deposit,
or guaranteed with a major credit card.

Continuing Education Unit (CEU) Information

The Education Department of the National Association of Credit Management has reviewed the educational content of this program. Participants attending this program will earn continuing education units (CEUs).

These continuing education units have been awarded in accordance with the standards recommended by the International Association for Continuing Education and Training. The CEU is a nationally recognized unit designed to provide a record of an individual’s continuing education accomplishments. One CEU is awarded for each 10 contact hours of instruction.

Partner Event / NACM-MLBS Seminar

On the morning of October 6th, the NACM Mechanics' Lien and Bond Service (MLBS) is
holding a seminar at the Cincinnati Airport Marriott. This special timing gives CFDD
National Conference attendees a unique opportunity to join both events. Registration is
separate, but a special enrollment cost for the MLBS event has been established for
CFDD conference attendees. So keep this event in mind when making your travel and
hotel arrangements.

For more information on this partnering event, please visit the MLBS workshop page.

Sponsorships

Help us make the CFDD National Conference an event to remember... become a conference
sponsor!

- Have your company or chapter acknowledged online and in printed conference materials
- Recieve one complimentary conference registration
- Build professional relationships and make new life-long friends

Help us plant the seeds to success through a sponsonship.

Download the Sponsorship Form now. (Word document form)

Silent Auction Benefitting the CFDD Scholarship Fund

Always a fun and fabulous event, our Silent Auction is an annual fundraiser that benefits
the national CFDD Scholarship Fund. We encourage all CFDD members to contribute
to this event in an effort raise funds that give back to fellow credit professionals as they
strive to continue their educations and remain active in their industry.

We are accepting donations until September 15, 2011. We urge you to donate, big or
small, to once again make this a stellar event!

Download the Silent Auction Donor form. (Word document form)

Please contact Melanie Brohawn with questions at 410-740-5560.

2012 Conference Photo Highlights

2012 CFDD Conference Photo Highlights

Joomla slideshow module from joohopia

Schedule of Events*

	Wednesday, September 19th
5:00-8:00	CFDD Board Meeting
	Thursday, September 20th
8:30-11:00	Registration Open
9:00-10:30	Welcome & Business Meeting
10:30-12:00	Building a Strength-Based Leadership Culture	Patrice Altenhofen, JD, MBA
12:00-1:15	Lunch
1:15-3:15	Practical Analysis When Reviewing Customers: Determining Credit Limits w/Out Financials	Edwin Bell, PhD, CBA, ICCE
3:30-5:00	Positive Language in Communications – Evaluating the Words you Choose	Nancy Watson-Pistole, CCE, ICCE
5:30-7:30	Networking Social featuring a Silent Auction
	Friday, September 21st
7:30-9:00	Registration Open / Continental Breakfast
7:30-9:00	Chapter Presidents' & Vice Presidents' Breakfast
9:15-11:00	Negotiating Collections	Phillip Bednar, Esq., Lasher Holzapfel Sperry & Ebberson, Esq.
11:00-12:00	Best Practices Roundtable	Moderator: Heidi Lindgren-Boyce, CCE
12:00-1:15	Lunch
1:15-2:45	Business Ethics and the Credit Professional	Jim Hopkins, Esq.
3:00-5:00	Maximizing Employee Engagement	Jenna Reed, JD, MBA
6:00	Networking Dinner Party & Dessert Auction Margaritaville
*Please note-this schedule is subject to change.

Session Descriptions

Thursday, September 20th

10:30-12:00
Building a Strength-Based Leadership Culture
Presenter: Patrice Altenhofen, President of Cascade Employers Association, is a Strengths Essentials Facilitator

The single best predictor of a consistently high-performing team is the answer to this question:
"At work, do you have the opportunity to do what you do best every day?"
At a time when organizations are trying to do more with fewer people, it's critical to engage each person's strengths, and do it at scale across the organization. The strengths movement isn't about making people happier; it's about making organizations more productive. It's about yield. The best companies are made up of great teams. And those teams have individuals who know their strengths, take them seriously and offer them up to the organization. They're more profitable, more productive, less likely to quit, less likely to have accidents on the job…the list goes on.

Strengths Essentials is a program from The Marcus Buckingham Company, designed to guide participants through a step by step process to identify and leverage their individual strengths.

In this workshop you will learn:

Why Strengths?
Learn the research that demonstrates why playing to your strengths will enable you to be your most productive.

Myths & Truths
Discuss the challenges associated with implementing a strengths-based approach and how to overcome them.

Identifying Your Strengths
Explore the 4 SIGNs of a strength and learn the process for identifying your unique strengths.

Strengths At Play
Determine the steps you will take to proactively spend more time leveraging your strengths in your work.

1:15-3:15
Practical Analysis When Reviewing Customers: Determining Credit Limits w/Out Financials
Presenter: Edwin Bell, PhD, CBA, ICCE

One of the biggest challenges a Credit Analyst or Credit Manager will face is how to determine the proper amount of credit risk and exposure to accept. This is especially difficult when financials are either out of date or not assessable. This presentation looks at how to perform the credit review process without financials; what information to gather, what to look for, what questions to ask, how to get it, and what to do with it.

3:30-5:00
Positive Language in Communications – Evaluating the Words you Choose
Presenter: Nancy Watson-Pistole, CCE, ICCE

Written or spoken, words are continuously propelling us through life. They lift us up, drag us down, wound us deeply or heal our hearts. Words have the power to break confidences, build life long alliances or start wars. Words can make or break us, both as individuals and as a society. What have you been saying lately? The words you speak or write can have a profound effect on the people they reach. Learn how to choose the words that will build people up and inspire vision, strength and influence into people through the usage of positive communication.

Friday, September 21st

9:15-11:00
Negotiating Collections
Presenters: Phillip Bednar, Esq., Lasher Holzapfel Sperry & Ebberson

Attorney Phil Bednar will discuss how to handle collections negotiations with your customers. Phil will address important questions such as: contract issues, negotiating with customers in financial trouble, assessing your bargaining power, and forms of agreements you can use to shore up the collectability of your A/R.

1:15-2:45
Business Ethics and the Credit Professional
James H. Hopkins, Esq.

Credit Ethics are more important and perhaps more complex the ever. Credit professionals may find themselves facing complex ethical situations daily. This seminar will use case studies and lectures to examine those tough situations confronting the Credit Professionals and discuss how ethical solutions may be reached. Participants will learn why ethics are important, how to approach ethical dilemmas and how to work to reach viable solutions.

3:00 – 5:00
Maximizing Employee Engagement
Presenter: Jenna Reed, Director, Human Resource and Compliance Services

During the economic recovery, employers increasing focus on employee engagement will recover faster and reap the rewards including process improvements, increased morale, better productivity, greater profitability, lower turnover and overall improved organizational performance.

Key learning points include:

• Ten indicators of employee engagement to compare with your organization
• Tools to identify and measure employee engagement levels
• Specific, effective low-cost strategies to build and maintain employee engagement

Now is the time to stop talking about employee engagement and do something about it.

Registration

Full Delegate registration includes:

• Admission to educational sessions
• Thursday's lunch and evening reception
• Friday's lunch and dinner party
• Conference tote bag and session materials

Refund and Cancellation Policy
All cancellations and requests for refunds must be made in writing to
conventions_info@nacm.org. Registration fees, less a $50 processing charge, will
be refunded for written cancellations received by NACM-CFDD on or before
August 3, 2012. Between August 4 and August 17, 2012, only 50% of the fee will be refunded for written cancellation requests. Due to financial obligations, no refunds will be issued for cancellations received after August 17, 2012; however, substitutions may be made at anytime.

Top of Page

Hotel Information

The 2012 CFDD National Conference will be hosting its conference at the Seattle Airport Marriott. All meetings and sessions will take place in the Marriott, unless otherwise noted.

CFDD has negotiated a conference room rate of $129.00 single/double, plus applicable taxes. Reservations can be made online. Please state that you are a part of the NACM-CFDD group. The CFDD National Conference hotel rate cut-off is August 29, 2012, based on availability. Reservations must be accompanied by a first night room deposit, or guaranteed with a major credit card.

Top of Page

Continuing Education Unit (CEU) Information

The Education Department of the National Association of Credit Management has reviewed the educational content of this program. Participants attending this program will earn continuing education units (CEUs).

These continuing education units have been awarded in accordance with the standards recommended by the International Association for Continuing Education and Training. The CEU is a nationally recognized unit designed to provide a record of an individual's continuing education accomplishments. One CEU is awarded for each 10 contact hours of instruction.

Sponsorships

Help us make the CFDD National Conference an event to remember... become a conference
sponsor!

- Have your company or chapter acknowledged online and in printed conference materials
- Receive one complimentary conference registration
- Build professional relationships and make new life-long friends

Help us plant the seeds to success through a sponsonship.

Sponsorship Form (Word Doc)

Top of Page

Silent Auction Benefitting the CFDD Scholarship Fund

Always a fun and fabulous event, our Silent Auction is an annual fundraiser that benefits
the national CFDD Scholarship Fund. We encourage all CFDD members to contribute
to this event in an effort raise funds that give back to fellow credit professionals as they
strive to continue their educations and remain active in their industry.

We urge you to donate, big or small, to once again make this a stellar event!

Silent Auction Donor Form (Word Doc)

Please contact Melanie Brohawn with questions at 410-740-5560.

MLBS Partner Event

MLBS Workshop - Liens and Bond:  Managing the Process from a National Perspective
Thursday, September 20th -- 8:00am-Noon
Presented by Chris Ring, MLBS

Construction oriented credit managers deal with unique payment objections like “I can’t pay
you until I’ve been paid” along with unique receivable issues resulting from retainage and back-charges.  Additionally, lien laws are state specific so knowing what you have to do and when you have to do it in each state to maintain and enforce your lien rights is critical. This 4 hour seminar is designed to guide you through the complexities of construction credit in an educational and entertaining environment.

Special Price for CFDD Conference Attendees - $109

Regular Attendee Price (anyone not registered for the CFDD Conference) - $125

Register for this workshop

CFDD National Award Applications

Applications are due each year by March 15. Applications received after their applicable deadline will not be considered. Forms are in Microsoft Word and may be downloaded and completed by using the tab key to move from one space to the next.

• CFDD Scholarship Award Application
• Regular Monthly Meeting Award Application
• Special Seminar/Workshop Award Application
• Distinguished Member Achievement Award
• National Publicity Award Application
• Marilyn Daugherty Spirit Award Application
• National Mentor Award Application

Completed applications should be sent as an email attachment to cfdd@nacm.org.

Applications received after their applicable deadline will not be considered.