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CFDD 2014 Conference Materials

Please find the handouts for 2014 CFDD Conference sessions below (where supplied by the speaker). Click on the session title to download the handouts as PDF files.

Download Conference Schedule
Download Roster of Delegates and Speakers
Download Roster of CFDD Chapter Delegates

 

Thursday, September 18

Can You Hear Me Now? Communicating with Different People DifferentlyJulie A. Berg

The Future of the Credit DepartmentPam Krank

Unclaimed Property Update – What's New on the HorizonVal Jundt

 

Friday, September 18

Risk Mitigation Tools: Credit Insurance, Letters of Credit, Security Interests, Lien Rights, Setoff and More
Supplement

Speaker Bios- Bruce S. Nathan, Esq. and Jay Stewart, Esq.

Payments Fraud & Prevention: What You Need to Know - Amanda Dorphy

Best Practices RoundtableDuane Schwartz, CCE

NACM Western Region & CFDD National Conference

calendarKnowing there’s strength in numbers, CFDD is thrilled to announce its partnership with the Western Region Conference this fall.  CFDD members will join those attending the Western Region Credit Conference from October 14-16 at the DoubleTree Portland in Portland, Oregon.

Plan to attend this great event, packed with valuable educational sessions and expanded network, and your favorite CFDD events – the Silent Auction and Dessert Auction, benefiting your CFDD National Scholarship Fund.   

More details will be available soon but save the date now!

CFDD Annual Conference

cfdd conf hdr 2014 wide-version

September 18-19, 2014

Thanks to our Conference Sponsors.

cfdd top07 logo
CFDD Denver
cfdd top07 logo
CFDD Portland Chapter

UTA Logo 2014 web

Hotel

DoubleTree pics goldDoubleTree Bloomington - Minneapolis South
7800 Normandale Blvd | Minneapolis (Bloomington),
Minnesota 55439 United States

The CFDD National Conference is being held at the lovely DoubleTree Bloomington.

The special conference room rate is $125 a night for single/double occupancy. The rate is valid until August 25th. Make your reservation at the DoubleTree today!

Call 888-222-8733 or go online β€” please reference group code: CFD!


Registration

Early Bird Deadline - August 1, 2014 - Register now to save! by Aug. 1
after Aug. 1
Member $350 $400
Non-member $450 $500
Additional Friday Dinner Ticket $59 $59

register btn

Refund Policy: All requests for refunds must be made in writing to conventions_info@nacm.org. Registration fees, less a $50 processing charge, will be refunded for written cancellations received by NACM-CFDD on or before August 15, 2014. Between August 16 and August 25, 2014, only 50% of the fee will be refunded for written cancellation requests. Due to financial obligations, no refunds will be issued for cancellations received after August 25, 2014; however, substitutions may be made at anytime.


Sponsorships

Help us make the CFDD National Conference an event to remember... become a conference
sponsor!

- Have your company or chapter acknowledged online and in printed conference materials
- Build professional relationships and make new life-long friends

Become a part of our TEAM through a sponsorship.

Sponsorship Form


Conference Schedule

Wednesday, September 17

5:00 to 8:00 pm

CFDD Board Meeting

Thursday, September 18

8:30–11:00 am
Registration Open
9:00–10:30 am
Welcome and Business Meeting
10:30–12:00 pm
Can You Hear Me Now? Communicating with Different People Differently
presented by Julie A. Berg
12:00–1:15 pm
Lunch
1:15–3:15 pm
The Future of the Credit Department
presented by Pam Krank
3:15–3:30 pm
Break
3:30–5:00 pm
Unclaimed Property Update – What's New on the Horizon
presented by Val Jundt
5:30–7:30 pm
Networking Social featuring a Silent Auction
   

Friday, September 19

7:30–9:00 am
Registration Open/Continental Breakfast
9:30–10:45 am
Risk Mitigation Tools: Credit Insurance, Letters of Credit, Security Interests, Lien Rights, Setoff and More
presented by Bruce S. Nathan and Jay Stewart
10:45–11:00 am
Break
11:00–12:00 pm
Risk Mitigation Tools: Credit Insurance, Letters of Credit, Security Interests, Lien Rights, Setoff and More
presented by Bruce S. Nathan and Jay Stewart
12:00–1:15 pm
Lunch
1:15–2:45 pm
Payments Fraud & Prevention: What You Need to Know
presented by Amanda Dorphy, Senior Payments Information Consultant, Federal Reserve Bank of Minneapolis
2:45–3:00 pm
Break
3:00–5:00 pm
Best Practices Roundtable
moderated by Duane Schwartz, CCE
6:00 pm
Networking Dinner & Dessert Auction

Session Descriptions

Thursday, September 18

Can You Hear Me Now? Communicating with Different People Differently
Presenter: Julie A. Berg

Most people have multiple conversations with co-workers, customers, family & friends everyday. With some, the communication flows easily. With others, the conversation is tension-filled and ends with frustration or even anger. Why is it that with some the connection is easy while with others, it is filled with static? The answer is that each of us communicates from our style comfort zone. Our preferred style influences how easy or difficult our relationships might be. Learn to recognize four distinct styles, their needs and expectations and how best to approach different styles differently.

The Future of the Credit Department
Presenter: Pam Krank

The Future of the Credit Department" will help credit professionals understand what will be expected of Credit Departments in the future. It outlines existing "Expertise Gaps" between what CFO's/CEO's expect of the Credit Department versus what's currently offered. We will discuss why changes are happening so quickly now and how drastically technology is shaping our roles into the future. We'll uncover challenges before us to meet future needs of our companies and specific strategies and skill sets credit professionals can employ to prepare for the future.

Unclaimed Property Update – What's New on the Horizon
Presenter: Val Jundt

Full compliance with the states' unclaimed property laws is mandatory with the penalties and reputational risk for non-compliance being significant. Recent enforcement efforts have focused heavily on the Credit Department and the company's internal policies & procedures. This introductory session will provide basic information on what is unclaimed property, who must comply, what is required, the consequences of non-compliance and suggested proactive measures to achieve full compliance.

Friday, September 19

Risk Mitigation Tools: Credit Insurance, Letters of Credit, Security Interests, Lien Rights, Setoff and More
presented by Bruce S. Nathan and Jay Stewart

Every credit executive dreads a financially distressed customer and the risk of its customer's bankruptcy filing. This session provides the credit executive useful tools to enhance the likelihood of payment of claims against a struggling customer. Hear about various credit enhancement devices that should increase the likelihood of payment of claims.

Other risk mitigation tools that will be discussed include the following:

  • Selling on a consignment or secured, including purchase money security interest, basis
  • Statutory lien rights and trust fund rights
  • Setoff and recoupment rights where seller and buyer have claims against each other and the risks of setoff agreements
  • Third party support: Standby Letters of Credit
  • Third party support: Guarantees and side collateral
  • Third party support: Cashing out claims through sales and puts of claims.

Payments Fraud & Prevention: What You Need to Know
Presenter: Amanda Dorphy

Fraud is a concern of financial professionals, whose job it is to protect their organization's payment transactions. Do you know which payment types are most vulnerable? Do you know what fraud schemes are most prevalent? Which attacks are growing in popularity among fraudsters? Is your organization making it too easy for fraudsters to steal your assets? Are you using best practice fraud mitigation techniques to protect your organization? This session will address these and other questions by analyzing statistical data, trends and findings from industry research. Through a rigorous examination of fraud statistics, the presenter will help you distinguish between hype and reality. She'll identify effective fraud prevention practices based on feedback from financial industry professionals. Gain practical tips to strengthen your defenses against payments fraud.


Speakers

Amanda Dorphy Julie Berg Val Jundt
Pam Krank Bruce Nathan, Esq. James "Jay" Stewart, Esq.

 

Amanda Dorphy, Senior Payments Information Consultant, Federal Reserve Bank of Minneapolis

Amanda Dorphy is a Senior Payments Information Consultant at the Federal Reserve Bank of Minneapolis in the Payments Information and Outreach Office. Her duties include conducting research and coordinating projects related to payments, with emphasis on payments fraud research, and coordinating ongoing outreach with national industry associations, financial institutions, state banking associations and corporate end user organizations on payment issues of mutual interest.

Amanda has been with the Bank since 1978 and has since worked in several analytical and management positions, including the Financial Services Policy Committee Support Office, Credit and Risk Management, and Business Development. She holds a Bachelor of Science degree in Accounting from University of Minnesota Carlson School of Management.

Julie Berg, President & Principal Consultant, HRD Consulting

Julie Berg, President & Principal Consultant of HRD Consulting, St. Paul, MN is a professional workshop leader, credentialed leadership coach and organization development consultant. She has over 20 years experience in industries including healthcare, education, business services, engineering, manufacturing, technology, and non-profits. As an employee of companies such as HealthPartners, Ceridian, BlueCross Blue Shield and ADC, she was responsible for leadership assessment and development, team coaching, training design and facilitation. Julie also managed a corporate training function.

Clients have praised Julie for her energetic and engaging presentations. Her interactive approach to training design strengthens on-the-job application of newly acquired knowledge and skills. She provides solutions that address the core issues of workplace and personal effectiveness. Julie has worked with a variety of staff, from nurses to engineers to customer service providers, both in the U.S. and Europe.

Julie holds a master's degree in Human Resources Development from the University of Minnesota and earned her Associate Certified Coach (ACC) credential from the International Coach Federation. She is an instructor at Normandale Community College and contract facilitator at the University of Minnesota.

Website: http://www.julie-berg.com
LinkedIn: http://www.linkedin.com/in/julieberg

Valerie M. Jundt, Managing Director, Keane Unclaimed Property

Valerie brings over 30 years of diverse and extensive unclaimed property experience to the Unclaimed Property Industry. Her responsibilities have included serving as a national liaison for state/corporate relations, marketing, and practice development. She has worked extensively with clients from all industries and the various states in resolving compliance issues arising from state audits, voluntary compliance initiatives, enforcement actions, and law changes. Valerie has also been instrumental in assisting clients in developing strategies for unclaimed property audit defense and best practices relating to unclaimed property policies and procedures. As a former state unclaimed property administrator and the former Executive Director for the National Association of Unclaimed Property Administrators (NAUPA), Valerie's unique background is unparalleled in the industry.

Valerie is a co-author to the Unclaimed Property Treatise published by the Bureau of National Affairs (BNA) in May 2006 (re-released in June 2008) and has been quoted in a number of national publications including Money Magazine, Redbook, Women's World, Good Housekeeping, and Readers Digest. She was interviewed for feature stories, which aired on various statewide and local television programs including MarketWatch, Dateline NBC, CNN, Fox News, NBC Nightly News, EXTRA, and Wall Street Journal Reports. Valerie is also a highly sought-after subject matter specialist on the topic of unclaimed property and has been featured as a keynote speaker for various national trade associations and conferences.

Valerie is a recipient of NAUPA's highest honor, the NAUPA Lifetime Achievement Award, presented to her in 2008. She also received a "Presidential Distinguished Service Award" for her contributions to NAUPA in both 1989 and 1996. Valerie has been actively involved in the Unclaimed Property Professional's Organization (UPPO) since 2001 and was elected to serve on the Board of Directors, (serving as President in 2010). She has received several acknowledgements of appreciation for her work on the Education Committee and is a recipient of the UPPO 2004 "Team Player Award."

Pamela Krank, President, The Credit Department, Inc.

Pamela Krank is President of The Credit Department, Inc., a Mendota Heights, Minnesota-based credit management technology and outsourcing solutions provider. Pam started the company in 1993 after 13 award-winning years in the Credit Department of the Fortune 500 Company, 3M.

Her company's mission is to help businesses maximize cash-flow and minimize costs in managing trade receivables by providing sophisticated cloud-based technology, custom processes, and trained personnel in the form of outsourced, virtual credit departments. The service saves her mostly-manufacturing clients from all over the world millions of dollars in interest and bad debt expenses every year.

Pam is a dynamic speaker in demand by trade associations, financial institutions, and credit groups worldwide. She is a graduate of the University of Minnesota's Credit and Financial Management program and is a FasTrac graduate from the University of St Thomas in Minneapolis. She taught entrepreneurship for 10 years at the University of St Thomas and Metropolitan State University. Pam is Past President of the Minnesota Chapter of the National Association of Women Business Owners. She is a frequent webinar leader and speaker on Trade Receivables Best Practices for NACM, Execusense, and CFO Magazine.

Bruce S. Nathan, Esq., Partner of Lowenstein Sandler LLP

Bruce S. Nathan, Esq. is a partner of Lowenstein Sandler LLP in the firm's bankruptcy, financial reorganization and creditors' rights group. Bruce has more than thirty years' experience in the bankruptcy, restructuring and insolvency field and is a recognized national expert on trade creditor rights and the representation of trade creditors in bankruptcy, insolvency and other legal matters.. He has represented trade and other unsecured creditors, unsecured creditors' committees, secured creditors and other interested parties in many of the larger Chapter 11 cases that have been filed, and is currently representing the liquidating trustee and previously represented the creditors' committee in the Borders chapter 11 case. Bruce is co-chair of the Avoiding Powers Committee that is working with the American Bankruptcy Institute's Commission to Study the Reform of Chapter 11 and also participated in ABI's Great Debates at their 2010 Annual Spring Meeting, arguing against repeal of the special BAPCPA protections for goods providers and commercial lessors, and was a panelist for a session sponsored by the ABI and co-sponsored by Georgetown University Law Center. He is also a former member of ABI's Board of Directors and a former Co-Chair of ABI's Unsecured Trade Creditor Committee. He is also the author of ABI's Trade Creditor Remedies Manual: Trade Creditor Rights under the UCC and Bankruptcy Code and contributes to ABI Journal's Last in Line Column . Bruce is also a member of NACM's Government Affairs Committee, is a regular contributor to NACM's Business Credit, is a contributing editor of NACM's Manual of Credit and Commercial Laws, and has co-authored The Bankruptcy Abuse Prevention and Consumer Protection Act of 2005: an Overhaul of U.S. Bankruptcy Law, published by NACM. In January, 2014, Bruce also spoke on Navigating the U.S. Bankruptcy System: Opportunities for Profit, Strategies to Minimize Losses at a seminar entitled Current Issues Facing China-Based, U.S. Listed Companies, sponsored by Marcum Bernstein & Pinchuk, and held in Guangzhou, Shanghai, and Beijing, China. He also spoke at the 4th China International Credit and Risk Management Conference on the People's Republic of China's 2006 Law on Enterprise Bankruptcy. In 2011, Bruce received the Top Hat award, a prestigious award honoring professionals in the credit industry, and Bruce has also been recognized in the Bankruptcy & Creditor/Debtor Rights section of Super Lawyers (2012-2013). He received his BA from the University of Rochester, his JD from the University of Pennsylvania Law School and his MBA from the Wharton School of Finance and Business.

James Stewart, Esq., Partner of Lowenstein Sandler LLP

James "Jay" Stewart of Lowenstein Sandler LLP has extensive experience in environmental issues and complex litigation, with an emphasis on environmental litigation and class-action toxic torts. He also focuses on renewable energy issues, particularly solar energy projects and has counseled project developers and solar power purchasers on contracting and financing issues and environmental attributes such as SRECs. Outside litigation, Jay advises clients on insurance issues and on hazardous substance liability issues in the context of mergers and acquisitions and real estate sales. In this area, his goal is to accurately assess potential environmental liabilities so that they can be accounted for fairly in the overall transaction through either contract provisions or insurance. For the past several years he has appeared on the lists of the Chambers USA Leading Lawyers, Best Lawyers in America and Super Lawyers.


Silent Auction Benefiting the CFDD Scholarship Fund

Always a fun and fabulous event, our Silent Auction at the CFDD National Conference is an annual fundraiser that benefits the national CFDD Scholarship Fund. We encourage all CFDD members to contribute to this event in an effort raise funds that give back to fellow credit professionals as they strive to continue their educations and remain active in their industry. We urge you to donate, big or small, to once again make this a stellar event!

Silent Auction Donor Form (Word Doc)

Please contact Melanie Brohawn with questions at 410-740-5560.

2013 Conference Photo Highlights

cfdd conf photos 2013


HOTELREGISTERSCHEDULESESSIONS | CEUS |
CONFERENCE SPONSORSHIP
| SCHOLARSHIP FUND


Thanks to our Conference Sponsors.

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CFDD Dayton Chapter
cfdd top07 logo
CFDD Portland Chapter

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Crane Service, Inc.


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Frank's Supply Company, Inc.
nicor lighting
Nicor, Inc.
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United TranzActions

SCHEDULE OF EVENTS*

Wednesday, September 18
5:00-8:00 CFDD Board Meeting
 ...
Thursday, September 19
8:30-11:00 Registration Open
9:00-10:30 Welcome & Business Meeting
10:30-12:00 Negotiation: Bargaining and Agreement Les Smith
12:00-1:15 Lunch
1:15-3:15 Customer Deep Dive Process Analysis Marlene Groh, CCE, CICP
3:30-5:00 Credit Card Surcharges: Updates on the New Law Ronald Clifford, Esq.
5:30-7:30 Networking Social featuring a Silent Auction
 ...
Friday, September 20
7:30-9:00 Registration Open / Continental Breakfast
7:30-9:00 Chapter Presidents' & Vice Presidents' Breakfast
9:15-12:00 The Electronic Credit Application &
Social Media and the Credit Department:
The Tool or the Trap?
Randy Lindley, Esq.
12:00-1:15 Lunch
1:15-3:15 Best Practices Roundtable Heidi Lindgren-Boyce, CCE - Moderator
3:30-5:00 Fine Tuning Your Leadership Skills Robert Karau, CICP
6:00 Networking Dinner & Dessert Auction
 ...

*Please note-this schedule is subject to change.


SESSION DESCRIPTIONS

Session Descriptions

Thursday, September 19

10:30-12:00
Negotiation: Bargaining and Agreement
Presenter: Les Smith

Whether you like or dislike bargaining, it's a natural and integral part of any negotiation. Bargaining becomes easier when you have conducted effective research and analysis and presented alternatives and value that target the objectives of the other side. During this program, attendees will learn to identify ideal, realistic, and fallback positions for both parties, so they will know the scope of their negotiation points. Classic negotiations tactics will be analyzed to determine which tactics to apply, how to respond to tactics from the other side and how to manage your reactions, before taking the last steps to finalize a win-win agreement.

1:15-3:15
Customer Deep Dive Process Analysis
Presenter: Marlene Groh, CCE, CICP

Did you know that statistically more than half the deductions taken by customers are usually correct or partially correct? Deduction management is one of the largest challenges in Credit Management. This presentation will take a look at the processes involved in managing these deductions. We will first try to understand why deductions are taken and how deductions are presently handled by different companies. We will discuss how to determine the breakeven point of researching deductions. We will then jump into how to analyze and control deduction management through the Customer Deep Dive Process and charting the Deduction Process Management Flow. By the end of the presentation, you will have a better understanding of how to tackle the challenge of customer deductions.

3:30-5:00
Credit Card Surcharges: Updates on the New Law
Presenter: Ronald Clifford, Esq.

The recent multibillion dollar class action settlement with MasterCard and Visa may create a sale's channel for the credit team that had not been used, or regularly used, because of the costs tied to accepting payment by card. We will discuss:

  • Ability to apply a surcharge to card transactions (customer pays the transaction fee);
  • Notice and disclosure requirements relating to a surcharge;
  • Caps on surcharging (the amount of the surcharge);
  • The mechanics of passing the transaction fee;
  • Anti-Surcharge Legislation: How does this legislation impact surcharging in a B2B setting;
  • Restrictions to surcharging: American Express, Discover, and Debit Cards;
  • Consistency of surcharge;
  • Surcharging out of country customers;
  • Status of class action settlement and opt out right

Friday, September 20

9:15-12:00
The Electronic Credit Application
Presenter: Randy Lindley, Esq., Bell Nunnally & Martin LLP

The electronic world of credit is expanding! We are indeed moving toward the paperless office. Learning how to create electronic documents that are enforceable in court is the next mandate facing credit managers. We must adapt to the changing times. This session presents practical tips on how to: create user-friendly electronic credit applications/account agreements; set up e-signature platforms for electronic documents; create user-friendly electronic guaranties; link the individual guarantor to the electronic guaranty; convince management of the importance of electronic documents; protect the confidentiality of your customer's electronic information; and, effectively gather information from the internet which supports credit decisions. In addition, this session provides new and cutting edge law on terms and conditions on a website link held enforceable and the latest cases on e-signature enforceability. Learn how e-contract formation is essential, from how the "mouse" is mightier than the pen to the latest cases interpreting the E-SIGN and UETA law.

Social Media and the Credit Department: The Tool or the Trap?
Presenter: Randy Lindley, Esq., Bell Nunnally & Martin LLP

Ten years ago the words "Social Media" had no meaning. Today Social Media has become increasingly important in our society with huge amounts of information reflected and exchanged on the pages of Facebook, LinkedIn and through Twitter communications. Businesses are obviously attracted to this information because it may include specific details about customers. As a tool, Credit Managers may find helpful information on Social Media sites about the creditworthiness and/or collectability of a particular customer. The process of accessing this information as a business, though, is not without peril. Social Media can indeed become a trap to the unwary Credit Manager. There are serious legal issues to consider, including privacy concerns and the impact of the FDCPA. This presentation will address the pros and the cons associated with gathering information from Social Media sites.

3:30 – 5:00
Fine Tuning Your Leadership Skills
Presenter: Robert Karau, CICP

Studies show that over 95% of problems that arise in the workplace can be resolved through sound management practices. The root cause of these problems may lie in leadership style. During this presentation, we will discuss:

  • How your leadership is viewed by others. Learn strategies to enhance leadership perceptions, interactions and effectiveness.
  • One size does not fit all. To be an effective leader, you must understand that people are different and adapt your approach to meet the needs of your followers. It is easier than it sounds!
  • The relationship between personal characteristics and situational factors in the workplace. We will explore the continued growth of social media, an evolving work ethic and other emerging trends in our workplace and identify strategies to help us deal with them.
  • How to make decisions in times of uncertainty. Find out what to do if management puts you in a difficult situation, an unexpected event occurs that could prove catastrophic or an employee tries to put you in an untenable situation. We will discuss effective mechanisms to take control and lead with confidence in adverse situations.

 


REGISTRATION

Full Delegate registration includes:

  • Admission to educational sessions
  • Thursday's lunch and evening reception
  • Friday's lunch and dinner party
  • Conference tote bag and session materials

 

Early Bird Rate Extended - Register now to save! by Aug. 2  
Extended to Aug. 9th!

after Aug. 9
CFDD & NACM Members $350 $400
Non-members $450 $500
Friday Dinner Ticket for a Guest $59 $59


Refund and Cancellation Policy
:  All cancellations and requests for refunds must be made in writing to conventions_info@nacm.org. Registration fees, less a $50 processing charge, will be refunded for written cancellations received by NACM-CFDD on or before August 2, 2013. Between August 3 and August 16, 2013, only 50% of the fee will be refunded for written cancellation requests. Due to financial obligations, no refunds will be issued for cancellations received after August 16, 2013; however, substitutions may be made at anytime.


Top of Page

HOTEL INFORMATION

The 2013 CFDD National Conference will be hosting its conference at the Albuquerque Marriott. All meetings and sessions will take place in the Marriott, unless otherwise noted.

Conference Room Rate:

Single-Double Occupancy is $125 USD per night
This special rate is available until September 3, 2013.

Please click here to make your room reservation at the Albuquerque Marriott.

abqnm prefunc  abqnm night  abqnm bar


Top of Page

CONTINUING EDUCATION UNITS (CEU) IINFORMATION

The Education Department of the National Association of Credit Management has reviewed the educational content of this program. Participants attending this program will earn continuing education units (CEUs).

These continuing education units have been awarded in accordance with the standards recommended by the International Association for Continuing Education and Training. The CEU is a nationally recognized unit designed to provide a record of an individual's continuing education accomplishments. One CEU is awarded for each 10 contact hours of instruction.


SPONSORSHIPS

Help us make the CFDD National Conference an event to remember... become a conference
sponsor!

- Have your company or chapter acknowledged online and in printed conference materials
- Build professional relationships and make new life-long friends

Help us plant the seeds to success through a sponsonship.

Sponsorship Form (Word Doc)


Top of Page

SILENT AUCTION BENEFITTING THE CFDD SCHOLARSHIP FUND

Always a fun and fabulous event, our Silent Auction is an annual fundraiser that benefits
the national CFDD Scholarship Fund. We encourage all CFDD members to contribute
to this event in an effort raise funds that give back to fellow credit professionals as they
strive to continue their educations and remain active in their industry.

We urge you to donate, big or small, to once again make this a stellar event!

Silent Auction Donor Form (Word Doc)

Please contact Melanie Brohawn with questions at 410-740-5560.


Coming soon!

National Association
of Credit Management

8840 Columbia 100 Pkwy.
Columbia, MD 21045
Phone: 410-740-5560
Fax: 410-740-5574

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