On Demand Teleconferences

NACM offers digital audio replays of our past teleconferences. The 2013 teleconferences are $89.95 for the 60 minute teleconferences and $119.95 for the 90 minute teleconferences.

Click on the teleconference title below to order access to its digital replay and the handouts provided by the presenter. Within one business day after submitting your order, we will e-mail the information necessary to access the replay.


Collaborating to Improve the U.S. Payment System

November 5, 2013
Presenter: Sean Rodriguez

The Seven C's of Effective Business Communications

November 4, 2013
Presenter: Nancy Watson-Pistole, CCE, ICCE

Pitfalls of Social Media/FDCPA

October 23, 2013
Presenter: Randy Lindley, Esq. 

Chapter 9: Coming to a Municipality Near You

October 9, 2013
Presenter: Bruce Nathan, Esq.

Time Management?? Who Has Time for That??

October 2, 2013
Presenter: Randy Tabor

The Credit Department's Role and Responsibilities to Ensure Unclaimed Property Policy Compliance

September 25, 2013
Presenter: Maureen Ferrari & Barbara Rice

Post Audit Trends – Understanding Your Exposure to New Claim Categories

September 23, 2013
Presenter: Boyd Evert

Customer Payment-Term-Pushback Programs: How Customers Are Unilaterally Extending Credit Terms and the Impact and Strategy for the Credit Team

August 21, 2013
Presenter: Scott Blakeley, Esq. & Bob Shultz

Suggestions to Minimize Preference Exposure and Pitfalls

August 12, 2013
Presenter: Jeffrey Cohen, Esq.

Unclaimed Property Compliance: The Credit Manager's Guide to Recent Regulatory & Legislative Changes

July 24, 2013
Presenter: Freda Pepper, Rebecca Adams, CPA, CGMA, & Barbara Rice

Preference Defense Toolkit

June 10, 2013
Presenter: Bruce Nathan, Esq.

Judgement Enforcement Options - What's in Your Collection Arsenal?

April 22, 2013
Presenter: Karen Hart, Esq.

Bankruptcy War Stories:  Lessons Learned in the Trenches (What the Textbooks Don't Tell You)

April 10, 2013
Presenter: Bruce Nathan, Esq.

Best Practices for Rolling Out Your Credit Card Surcharge Program

April 8, 2013
Presenter: Scott Blakeley, Esq. & Ron Clifford, Esq.

Accepting Payment by Credit Card, Surcharging the Customer and the Multibillion Litigation Settlement with the Card Companies: Is It Now Time to Accept Credit Cards for Your B2B Sales?

February 20, 2013
Presenter: Scott Blakeley, Esq. & Ron Clifford, Esq.

Best Use of Technology in Smaller Credit Departments

February 11, 2013
Presenter: Pam Krank

Value of Selling Claims in Bankruptcy

February 6, 2013
Presenter: Deborah Thorne, Esq.

Credit Department Cleanup

January 30, 2013
Presenter: Cornel Lupu & Pam Wentz

Bankruptcy Proof of Claims

December 12, 2012
Presenter: Joel Perrell, Esq.

Credit Etiquette

December 10, 2012
Presenter: Toni Drake, CCE

Risk Mitigation Devices when Dealing with a Troubled Company

December 5, 2012
Presenter: Bruce Nathan, Esq.

Credit Applications

November 28, 2012
Presenter: Wanda Borges, Esq.

Financial Statements

November 19, 2012
Presenter: Toni Drake, CCE

Beginners Guide to Writing a Credit Policy

November 14, 2012
Presenter: Shane Norman, CCE


National Association
of Credit Management

8840 Columbia 100 Pkwy.
Columbia, MD 21045
Phone: 410-740-5560
Fax: 410-740-5574

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