CFDD members and guests gathered in Cincinnati for the annual CFDD National Conference.
They enjoyed numerous networking functions and fundraising events, in addition to a wealth
of educational sessions.

Conference Photo Highlights


Thanks to our SPONSORS for helping to plant the seeds to success!

We gratefully acknowledge...

CFDD Dallas/Ft. Worth

CFDD Los Angeles

CFDD Dayton

CFDD Portland

CFDD Kansas City


Preliminary Schedule*

Thursday, October 6th


Board Meeting
Noon-1:00pm Registration Open
1:00-2:30pm Welcome & Business Meeting
3:00-5:00pm Educational Session:
Creating Positive First Impressions & Dealing with Difficult Customers
Speaker: Susan Fee
5:30-7:30pm Networking Social featuring a Silent Auction

Friday, October 7th


Registration Open / Continental Breakfast
7:30-9:00am Chapter Presidents' & Vice Presidents' Breakfast
9:15am-Noon Educational Session:
Open Forum~Leaders Sharing Expertise
Moderator and panel: Phyllis Truitt, CCE and Panelists: Barbara Klosterman, CCE and Ed Bell, Ph.D., CBA, CICP
Noon-1:15pm Networking Lunch
1:30-4:45pm Educational Session:
Belts and Suspenders of the Credit Department: Before, During and
After a Chapter 11 Proceeding

Speaker: Wanda Borges, Esq.
6:00pm Networking Dinner Party & Dessert Auction - Motown-theme

Saturday, October 8th


Continental Breakfast
9:00-10:00am Educational Session:
The Three Dimensional Credit Manager
Speaker: Tom Shimko, CCE
10:15-11:15am Educational Session:
Developing Your Own Scoring Model
Speaker: Connie Thomas, CCE, MBA
Highlights for the 2012 Conference & Goodbyes

*Please note-this is a preliminary schedule and subject to change. Check back to confirm the agenda and sessions.

Session Descriptions

Thursday, October 6th

Creating Positive First Impressions & Dealing with Difficult Customers
Speaker: Susan Fee

Dealing with Difficult Customers: In a perfect world, every customer interaction
would be pleasant and smooth. But, in reality there will always be those
customers that are so challenging you sometimes pretend you’re in a meeting
rather than take their calls! Since you can’t avoid them forever, this seminar
will teach how to manage your hot buttons, set healthy boundaries, and reduce
attacks. Learn how to respond professionally while maintaining respect for your
own rights.

Creating Positive First Impressions: Is the image you project the one that you
intend? Or, do people get the wrong idea about you? You have thirty seconds
or less to make a first impression. Whatever happens during that time sets the
stage for future relationships. You’re either creating positive impressions that
open doors, or negative impressions with untold consequences. Discover what
the latest brain research tells us about the subtle ways we form impressions
and expectations and how to apply that information to improve your
communication style in practical ways.

Friday, October 7th

Open Forum~Leaders Sharing Expertise
Details coming soon.

Belts and Suspenders of the Credit Department: Before, During and After a
Chapter 11 Proceeding

Speaker: Wanda Borges, Esq.

In today’s economy, credit executives often deal with a customer who seems
to be sliding toward a chapter 11, is in a chapter 11 proceeding or has just
emerged from a chapter 11 proceeding. You want to protect your company
from bad debt but don’t want to risk a preference exposure. In a chapter 11,
you may want to sell to that Debtor-in-Possession but are unsure what are
your rights and protections. And, you may not be sure when a customer is
or is not “out of bankruptcy.”

This program has been designed to provide you with the belts and suspenders
possible in each of these instances.  Issues which will be discussed include...

Tools available to protect your company prior to a bankruptcy proceeding:

  • Quick Guide to Guaranties
  • Letters of Credit
  • Credit Insurance
  • Purchase Money Security Interests

Guidelines to doing business with a chapter 11 debtor and how to make
that decision:

  • 503(b)(9) Administrative Claims
  • Executory Contracts
  • Critical/Essential Vendor treatment
  • Financing/Cash Collateral Orders
  • Monthly Operating Reports

When is your customer really “out of bankruptcy” and what does this mean?

  • Plan Process
  • What Confirmation means?
  • What Dismissal means?
  • What is a "discharge" and who or what gets it?

Saturday, October 8th

The Three Dimensional Credit Manager
Speaker: Tom Shimko, CCE
Learn how to maximize your overall job performance by working effectively
within the three dimensions of Sales, Credit and the Customer. This session
will help you understand how to motiviate the sales department and the
customers to work with you to achieve mutual goals.

Topics to be covered include:

  • Sales as perceived by Credit; Credit as perceived by Sales
  • The Sales-Credit-Customer Partnership
  • Using the power of information to build relationships

This session will be interactive and allow the attendees to view how they are
perceived as credit professionals by others.

Developing Your Own Scoring Model
Speaker: Connie Thomas, CCE, MBA
This session guides you on how to use Excel to develop your own method
of scoring credit reports. The presentation discusses how a scoring model
tailored specifically for your company can insure the consistency of results.

Sample information will be entered into a scoring model from a company’s
financial statements to produce an Altman Z score. From this example, the
speaker will expound on what the result means and why it is important.



Full Delegate registration includes:

  • Admission to educational sessions
  • Thursday’s evening reception
  • Friday’s lunch and dinner party
  • Conference tote bag and session materials
Extended to Sept. 9th!
by September 2 after September 2
CFDD & NACM Members $350 $400
Non-members $450 $500
Friday Dinner Ticket for a Guest $59 $59



Refund and Cancellation Policy

All cancellations and requests for refunds must be made in writing to Registration fees, less a $50 processing charge, will
be refunded for written cancellations received by NACM-CFDD on or before
September 2, 2011. Between September 3 and September 12, 2011, only 50%
of the fee will be refunded for written cancellation requests. Due to financial
obligations, no refunds will be issued for
cancellations received after September
12, 2011; however, substitutions may be made at anytime.


Hotel Information

The 2011 CFDD National Conference will be hosting its conference at the
Cincinnati Airport Marriott. All meetings and sessions will take place in the
Marriott, unless otherwise noted.

CFDD has negotiated a conference room rate of $102.00 single/double,
plus applicable taxes. Reservations can be made by calling 1-800-696-0165
and stating that you are a part of the NACM-CFDD group. The CFDD
National Conference hotel rate cut-off is September 14, 2011, based on
availability. Reservations must be accompanied by a first night room deposit,
or guaranteed with a major credit card.

Cincinnati Airport Marriott exterior view
Cincinnati Airport Marriott lobby

The Cincinnati Airport Marriott offers award-winning service and amenities
perfect for business and leisure travelers, but it is located only a half mile from
the airport. Just a short complimentary shuttle ride from CVG Airport, the hotel
is just minutes from downtown Cincinnati.

Hotel guests enjoy the Revive bedding, large work area in all rooms and
features essential amenities, including an on-site fitness center, indoor lap
pool and concierge level.

To make a room reservation at the Cincinnati Airport Marriott:



September 14, 2011
use the following link: Make a Reservation Online

--left, gray column on this page automatically populates with the conference dates and group code for your convenience.

Continuing Education Unit (CEU) Information

The Education Department of the National Association of Credit Management has reviewed the educational content of this program. Participants attending this program will earn continuing education units (CEUs).

These continuing education units have been awarded in accordance with the standards recommended by the International Association for Continuing Education and Training. The CEU is a nationally recognized unit designed to provide a record of an individual’s continuing education accomplishments. One CEU is awarded for each 10 contact hours of instruction.

Partner Event / NACM-MLBS Seminar

On the morning of October 6th, the NACM Mechanics' Lien and Bond Service (MLBS) is
holding a seminar at the Cincinnati Airport Marriott. This special timing gives CFDD
National Conference attendees a unique opportunity to join both events. Registration is
separate, but a special enrollment cost for the MLBS event has been established for
CFDD conference attendees. So keep this event in mind when making your travel and
hotel arrangements.

For more information on this partnering event, please visit the MLBS workshop page.


Help us make the CFDD National Conference an event to remember... become a conference

- Have your company or chapter acknowledged online and in printed conference materials
- Recieve one complimentary conference registration
- Build professional relationships and make new life-long friends

Help us plant the seeds to success through a sponsonship.

Download the Sponsorship Form now. (Word document form)


Silent Auction Benefitting the CFDD Scholarship Fund

Always a fun and fabulous event, our Silent Auction is an annual fundraiser that benefits
the national CFDD Scholarship Fund. We encourage all CFDD members to contribute
to this event in an effort raise funds that give back to fellow credit professionals as they
strive to continue their educations and remain active in their industry.

We are accepting donations until September 15, 2011. We urge you to donate, big or
small, to once again make this a stellar event!

Download the Silent Auction Donor form. (Word document form)

Please contact Melanie Brohawn with questions at 410-740-5560.



National Association
of Credit Management

8840 Columbia 100 Pkwy.
Columbia, MD 21045
Phone: 410-740-5560
Fax: 410-740-5574

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