|Wednesday, September 18|
|5:00-8:00||CFDD Board Meeting|
|Thursday, September 19|
|9:00-10:30||Welcome & Business Meeting|
|10:30-12:00||Negotiation: Bargaining and Agreement||Les Smith|
|1:15-3:15||Customer Deep Dive Process Analysis||Marlene Groh, CCE, CICP|
|3:30-5:00||Credit Card Surcharges: Updates on the New Law||Ronald Clifford, Esq.|
|5:30-7:30||Networking Social featuring a Silent Auction|
|Friday, September 20|
|7:30-9:00||Registration Open / Continental Breakfast|
|7:30-9:00||Chapter Presidents' & Vice Presidents' Breakfast|
|9:15-12:00||The Electronic Credit Application & Social Media and The Credit Department: Tool or Trap||Randy Lindley, Esq.|
|1:15-3:15||Best Practices Roundtable||Heidi Lindgren-Boyce, CCE - Moderator|
|3:30-5:00||Fine Tuning Your Leadership Skills||Robert Karau, CICP|
|6:00||Networking Dinner & Dessert Auction|
*Please note-this schedule is subject to change.
Full Delegate registration includes:
- Admission to educational sessions
- Thursday's lunch and evening reception
- Friday's lunch and dinner party
- Conference tote bag and session materials
|by August 2
||after August 2
|CFDD & NACM Members||$350||$400|
|Friday Dinner Ticket for a Guest||$59||$59|
Refund and Cancellation Policy: All cancellations and requests for refunds must be made in writing to email@example.com. Registration fees, less a $50 processing charge, will be refunded for written cancellations received by NACM-CFDD on or before August 2, 2013. Between August 3 and August 16, 2013, only 50% of the fee will be refunded for written cancellation requests. Due to financial obligations, no refunds will be issued for cancellations received after August 16, 2013; however, substitutions may be made at anytime.
The 2013 CFDD National Conference will be hosting its conference at the Albuquerque Marriott. All meetings and sessions will take place in the Marriott, unless otherwise noted.
Room rates coming soon.
The Education Department of the National Association of Credit Management has reviewed the educational content of this program. Participants attending this program will earn continuing education units (CEUs).
These continuing education units have been awarded in accordance with the standards recommended by the International Association for Continuing Education and Training. The CEU is a nationally recognized unit designed to provide a record of an individual's continuing education accomplishments. One CEU is awarded for each 10 contact hours of instruction.
Help us make the CFDD National Conference an event to remember... become a conference
- Have your company or chapter acknowledged online and in printed conference materials
- Build professional relationships and make new life-long friends
Help us plant the seeds to success through a sponsonship.
Sponsorship Form (Word Doc)
Always a fun and fabulous event, our Silent Auction is an annual fundraiser that benefits
the national CFDD Scholarship Fund. We encourage all CFDD members to contribute
to this event in an effort raise funds that give back to fellow credit professionals as they
strive to continue their educations and remain active in their industry.
We urge you to donate, big or small, to once again make this a stellar event!
Silent Auction Donor Form (Word Doc)
Please contact Melanie Brohawn with questions at 410-740-5560.