IUG Meeting Agenda

MONDAY, MAY 19

The Starting Gate — Your Business in Today’s Economy
• Trends in North American economic landscape
• Impacts of key factors on consumer households
• Regional forecasts

Intelligent Mail Barcode
• Comcast case study
• What is it all about?
• Benefits and results

Hot Topics
• Open forum Q&A

BREAKOUT SESSIONS: (includes session reports to all attendees)

A Horse of a Different Color — Deregulated Utility Roundtable
• Pros and cons of business process outsourcing
• Fraud and PosID
• Managing to margin

Float Like a Butterfly, Sting Like a Bee — Field Operations
• Scoring and prioritizing field work
• Measuring performance and quality; unit cost ratio
• Union vs. Non-union
• Safety practices

KO Your Forecast — A/R & Write-off Forecasting
• Forecasting models
• Challenges
• Successes

TUESDAY MORNING, MAY 20

Benchmarking — The Winners Circle
• Results from member survey
• Key concepts: deposits, collection timelines, payment options
• Best practices

BREAKOUT SESSIONS: (includes session reports to all attendees)

It’s a New Ball Game — AMR/AMI/Remote Disconnect
• Scope of implementation
• Cost benefi t models
• Pitfalls of implementation

Squeeze Play — Credit/Low Income
• Successful strategies
• Regulatory changes
• Metrics for success
• Thinking out of the box

You Make the Call — Outbound Strategies
• Strategies at Key Span, APS and Dominion
• Methods and technology (email, text, etc.)
• Results, reporting, measuring campaign effectiveness
• Safety

TUESDAY AFTERNOON, MAY 20

Collection Agency Management — Win, Place or Show
• Champion challenger
• Operational audits
• Designing your RFP
• “Apples-to-apples” metrics

BREAKOUT SESSIONS: (includes session reports to all attendees)

Collect Your Bets — Debt Sales
• How to make it part of your final bill process
• What, when and to whom do you sell?
• How often

Who’s On First? — Multiple Dwelling Unit Process
• Benefi ts of a landlord program
• Landlord portal (web-based tenant tracking)
• Managing the landlord relationship

Playing to Win — Quality Assurance in the Collection Call Center
• Monitoring and coaching
• Performance measurement
• Service level agreements and financial metrics
• Compliance scorecards

Hedge Your Bets — Best Practices in the Deposit Life Cycle
• Deposit alternatives
• Refusing service
• Applicant information; what can and should you take?

If you are a credit professional in the Gas, Electric, Water, Cable or Telephone industries, you may
be interested in the International Utilities Group. For more information, please visit the IUG web page.