Self-Study Training
Self-Study training is an alternative educational process that allows you to learn independently at your own pace. Self study training is. . .
Flexible: presented in a convenient format, allowing you to study at your own pace and on your own time. You can take up to 12 months to complete any course title.
Measurable: measure your knowledge through a variety of testing components, pre-tests, post-test, case studies and quizzes. The material, techniques and exercises are practical and realistic.
Cost effective: reduce costs by eliminating time out of the office.
Recognized: continuing education unit (CEU) credits give you a permanent record of educational and career development efforts.
Job relevant: courses stress "how to" information for immediate, on-the-job use.
Self-Study courses offered by NACM are written and designed
by business and educational experts. You'll get the latest
management information, "how-to explanations", practical examples,
and real solutions to your daily challenges. Easy-to-use checklists,
charts, graphs, illustrations, quizzes, and real-world interactive
simulations reinforce your learning.
To order a course, please visit the
NACM
Bookstore.
Self-Study Courses Available through
NACM
Courses valid toward CCE Recertification are shown with an
asterisk.
- Achieving the Competitive Edge with Customer Service*
- Advanced Credit & Financial Analysis
- Business Communications
- Collecting Past-Due Accounts
- Credit & Financial Analysis
- Fundamentals of Human Resources
- Getting More Done Through Delegation
- How to Plan and Conduct Productive Performance Appraisals
- How to Plan and Manage Your Company Budget
- How to Prepare a Financial Forecast*
- How to Read and Interpret Financial Statements
- Introduction to Credit Analysis
- Keeping Customers for Life*
- Leadership Skills for Managers*
- Successful Negotiating*
- What Managers Do
Achieving the Competitive Edge with Customer
Service
Turn your company's customer service department into a stable,
long-term profit center by mastering all the tricky ins and
outs of organizing (or reorganizing) and managing it efficiently.
You'll learn to:
open up new revenue opportunities by taking a proactive
approach to customer relations
and conduct periodic customer service audits that will help
you identify strengths and pinpoint areas of opportunity.
CEUs: 2 / Valid toward CCE Recertification.
#94050. $190, $150 NACM Members
Advanced Credit & Financial Analysis
Senior credit executives, financial managers and credit managers
will benefit from this course.
Course contents:
factors affecting corporate earnings and liquidity
measuring risk
return on capital
sources of capital and use of funds
capital asset planning
cash flow analysis
CEUs: 4.8
This course satisfies the CBF Financial Statements Analysis
II course requirement.
#620. $199.95 Non-Member/NACM Members
Business Communications
Good, clear writing can sharpen your competitive edge. Part
one, The Fundamentals of Business Writing, will help you master
writing so your ideas are clear. Part two, Communication Skills
for Managers, will teach you how to communicate clearly.
You'll learn to:
master the techniques of public speaking, from initial planning
to actual presentations.
express your ideas clearly and concisely in every report
and proposal you write.
use words to express thoughts; keep sentences and paragraphs
short; keep thoughts simple.
Table of Contents:
1. Diagnostic letter
2. Formatting
3. Wordsmithing
4. Subjects That Fail to Act
5. Verbs That Create No Images
6. Personalizing
7. Analyze the Audience
8. Organize the Document
9. Write
10. Revise
CEUs: 3
This two-part course satisfies the CBA-Plan A Business Communications
course requirement.
#95067. (Part One) #95047 (Part Two). $280, $225 NACM Members
Collecting Past Due Accounts
Collecting Past Due Accounts is a course for credit managers,
new collectors or seasoned pros who need to put the brakes
on "runaway" receivables, pull in more dollars from telephone
calls or overcome debtor's stalls and excuses. This course
will show you how to pick a collection strategy that works
for each account.
Course contents:
proven strategies to collect more money faster-from more
accounts
new techniques that significantly improve results from letter
or telephone efforts
strengthening overall control of receivables from moment
of sale until final payment
Table of Contents:
1. Understanding Policy
2. Credit Account Processing
3. Collection Basics
4. Collection Letters
5. Telephone Collections
6. Handling Debtors' Excuses
7. Special Collection Problems
8. International Collections
9. Automated Systems
10. The Legal Aspects of Collection
CEUs: 2
This course, combined with the Introduction to Credit Analysis
(#55) course, satisfies the CBA-Plan A Business Credit Principles
course requirement.
#09. $175.95 Non-Members/NACM Member
Credit and Financial Analysis
The Credit and Financial Analysis course is designed for credit
executives, loan officers, business owners, accountants, and
financial and marketing managers.
Course contents:
approving credit and setting lines for new and established
customers
selling marginal accounts successfully
controlling collections and protecting against bad debt
losses
evaluating customer or prospect potential
structuring credit policies, methods of selling and terms
to maximize revenue and profits
CEUs: 4.2
#22. $175.95 Non-Members/NACM Members
Fundamentals of Human Resources
The Fundamentals of Human Resources course is a comprehensive
guide on virtually every aspect of human resources management.
It will enable you to develop an effective human resources
plan based on the needs of your organization.
You'll learn to:
recruit, select, interview, and hire more qualified employees
in full compliance with federal and state laws.
perform job analysis and prepare job descriptions that lay
the groundwork for hiring and evaluating employees, using
sample job descriptions and performance appraisal forms.
develop a cost-effective, competitive compensation and benefits
program that will substantially reduce employee turnover.
train and motivate every worker at every level to get the
results where they count on the bottom line.
Table of Contents:
1. Organization Productivity-The Primary Goal
2. Human Resources Planning
3. Job Analysis and Performance Standards
4. Recruitment and Selection
5. Wage and Salary Management
6. Employee Benefits
7. Newly Enacted Statutory Benefits
8. Human Resources Training and Development
9. The Law and Ethical Issues in Human Resources Management
10. Labor Management Relations
CEUs: 2
#95074. $190, $150 NACM Members
Getting More Done Through Delegation
This course will show you how, when and what to delegate to
whom so you'll have more time to manage, and you and your
employees will have the opportunity to take on more challenging
tasks.
You'll learn to:
create a positive climate for delegating by fostering a
spirit of cooperation and trust.
give employees the authority and responsibility they need
to get the job done.
avoid common mistakes of delegation, including reverse delegation.
identify which types of tasks and responsibilities should
be delegated and which ones shouldn't.
CEUs: 2
#92029. $190, $150 NACM Members
How to Plan and Conduct Productive Performance
Appraisals
This course shows you how to set realistic performance objectives,
conduct effective appraisal interviews, give and receive feedback,
analyze individual performance and write results-oriented
job descriptions, identify employee training and development
needs, involve employees in the appraisal process, and handle
difficult performance appraisals.
You'll learn to:
motivate employees to improve their performance and productivity
through improved two-way communications.
plan, review, and appraise performance fairly and effectively.
work with difficult employees to improve job performance.
CEUs: 2
#94060. $190, $150 NACM Members
How to Plan and Manage Your Company Budget
This course will show you how to develop and maintain an effective,
company wide budgeting system, one that helps managers implement
departmental budgets that support and contribute to the goals
of the company as a whole.
You'll learn to:
design a long-term financial plan using key value drivers.
apply proven budgeting and control techniques in an activity-based
management environment.
use contribution margin, income statements, and profit-volume
analysis in your profit planning.
understand the relationship between budgeting and strategic
planning.
prepare cash budgets and performance statements using turnover
standards.
calculate standard costs and variances for materials and
labor.
CEUs: 2
#95075. $190, $150 NACM Members
How to Prepare a Financial Forecast
This course shows managers how to produce reliable financial
forecasts and projections that serve as the basis for crucial
business decisions in long-range planning. It includes a special
chapter on computing technology for forecasting.
You'll learn to:
distinguish between financial forecasting, planning, and
modeling.
evaluate the three crucial factors that must be analyzed
and recognize the biases that might affect your forecasts.
Includes computer disk with Lotus 1-2-3 practice files! The
files are compatible with most Macintosh and Windows-based
spread-sheet programs. They're referenced in the text and
designed to give you hands-on experience. While access to
a computer will enhance your learning, the use of a computer
is not required to successfully complete this course.
You should have a thorough understanding of basic accounting
and basic financial analysis concepts before attempting to
complete this intermediate level course. No advance preparation
work is necessary.
CEUs: 2 / CPE credits: 24 / Valid toward CCE Recertification.
#95022. $190, $150 NACM Members
How to Read and Interpret Financial Statements
This course explains in detail the three main financial statements,
the Balance Sheet, the Income Statement, and the Statement
of Cash Flows. You'll be able to analyze each and relate them
to the overall health of your business.
You'll learn to:
view financial statements in the context of external economic
conditions.
read and interpret balance sheets, income statements, and
statements of cash flows from a management perspective.
apply the right type of analysis - ratio, vertical, horizontal
- to the right statement, to uncover the information you need.
Table of Contents:
1. Financial Statement Analysis
2. Types of Financial Statements
3. The Balance Sheet
4. The Balance Sheet: Liabilities & Owners' Equity
5. The Income Statement
6. The Statement of Cash Flow
7. Balance Sheet Analysis
8. Income Statement Analysis
9. Analysis of Operational Results
CEUs: 2
This course satisfies the CBA-Plan A Financial Statement Analysis
I course requirement.
#94073. $190, $150 NACM Members
Introduction to Credit Analysis
This course benefits those new to the credit function and
those who want a refresher. It's for credit, sales, financial
and collections personnel.
You'll learn to:
apply credit principles.
understand the financial process.
understand the fundamentals of balance sheet analysis.
conduct confident evaluation of customer accounts.
CEUs: 2
This course, along with the Collecting Past Due Accounts (#09)
course, satisfies the CBA Plan A Business Credit Principles
course requirement.
#55. $159.95 Non-Member/NACM Members
Keeping Customers for Life
A satisfied customer is a loyal customer. This course will
set you on the path to 100% customer satisfaction and become
your "bible" for achieving service excellence.
You'll learn to:
apply the "I.D.E.A." process (Identify, Diagnose, Explore,
and Act) for resolving complaints and solving customers' problems.
seize Customer Service Opportunities (CSO).
empower your frontline contact people to be proactive customer
champions.
CEUs: 1 / Valid toward CCE Recertification.
#95043. $190, $150 NACM Members
Leadership Skills for Managers
Managing in today's dynamic, diverse workplace demands a new
type of leadership. The new leaders must be visionaries, change
agents, coaches, and emperors. Leadership Skills for Managers
outlines the skills necessary to fulfill this challenging,
changing, and rewarding leadership role.
You'll Learn to:
empower and motivate employees to peak performance by responding
to employees' human needs sensitively and flexibly.
manage change in a positive, proactive way by clearly communicating
your expectations, objectives and goals for your group and
its individuals.
lead a diverse workforce with a leadership style that works
for you and your company.
Table of Contents:
1. Leadership for the Future
2. The New Leadership Role
3. Leadership Research
4. The Leadership Arena
5. Power and Leadership
6. Leadership Patterns
7. Vision: The Starting Place of Leadership
8. Gain Followers: The Key Ingredient of Leadership
9. Empowering Others; Motivation that Works
10. Effective Leadership through Communication
11. Leadership and Change
12. Leading the Diverse Work Force
13. Leadership and Business Ethics
This intermediate level course is designed for those with
a basic understanding of management related topics. The completion
of a basic college principles of management course, such as
Management 101 or Principles of Management, is recommended.
No advance preparation is required.
CEUs: 2 / CPE credits: 24 / Valid toward CCE Recertification.
#95068. $190, $150 NACM Members
Successful Negotiating
Make every bargaining situation a win/win proposition. Very
few of us are born negotiators. Get a firm grasp of negotiating
tricks and techniques that pros use.
You'll learn to:
sway an opponent with timing and association techniques.
identify an opponent's real but often hidden needs.
use questions to control the thrust of a discussion.
employ proven strategies like the "missing man," "straw
issues" and "walkout" ploys.
communicate a position clearly and precisely.
CEUs: 2 / Valid toward CCE Recertification.
#95024. $190, $150 NACM Members
What Managers Do
This will show you how to improve your performance in key
areas such as planning, organizing, staffing, directing, and
controlling.
You'll learn to:
analyze your job, examine its functional components, spot
your weaknesses, and then take concrete steps to correct them
through motivation, delegation and time management.
CEUs: 2
This course satisfies the CBF Principles of Management course
requirement.
#95028. $190, $150 NACM Members
To order a course, please visit the
NACM
Bookstore.
Each course requires successful completion
of an exam or test. A certificate is awarded upon completion
of each course. All self-study courses must be completed within
12 months after receipt of materials. Self-study courses may
be returned within 30 days of receipt provided that they have
been unused and are in mint condition.
Continuing Professional Education (CPE) Credits are awarded
based on a 100-minute hour. NACM is registered with the National
Association of State Boards of Accountancy as a sponsor of
continuing education on the National Registry of CPE sponsors.
State Boards of Accountancy have final authority on the acceptance
of individual courses. Complaints regarding registered sponsors
may be addressed to NASBA, 150 Fourth Avenue, Suite 700, Nashville,
TN 37219-2417; 615/880-4200. NACM's registry number is 103061.
Self-study courses are copyrighted by the American Management
Association or by Dun & Bradstreet.
|
