Monday, March 12 3:00 - 4:00pm eastern

Facilitation Skills
Presenter: Susan Fee, M.Ed., L.P.C.

Description:
If you've ever sat through boring, unproductive meetings, you know that facilitation is an art! Learn how to manage and organize group activities and meetings to make the best use of time and resources while achieving the group's desired outcome. You'll gain valuable tips for how to run effective meetings, increase participation, handle difficult personalities, manage conflict, and encourage brainstorming. Here's one tip: gather questions ahead of time! So, if you have a question or situation you would like addressed, submit them now to Susan_Fee@msn.com.

Bio:
Susan Fee is a licensed professional counselor and executive business coach. She specializes in helping clients build strong personal and professional relationships by developing effective communication skills. She offers emotional intelligence coaching and is a sought after public speaking coach. Past clients include NACM, Motorola, United Airlines, and Disney. Ms. Fee is the author of two communication tips booklets, Positive First Impressions and Dealing With Difficult People. She also wrote the hit college survival guide My Roommate Is Driving Me Crazy! Solve Conflicts, Set Boundaries, and Survive the College Roommate from Hell (Adams Media). She may be reached through her Web site at www.susanfee.com.

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National Association of Credit Management
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