Wednesday, August 20 3:00 - 4:00pm eastern

Credit Policy and Procedures
Presenter: Susan Delloiacono, CCE

Description:
According to Entrepreneur.com a credit policy is defined as: "Guidelines that spell out how to decide which customers are sold on open account, the exact payment terms, the limits set on outstanding balances, and how to deal with delinquent accounts." Most companies have a certain tolerance level for risk that involves several factors, such as position in the market place, margins, sales channel, as well as the credit worthiness of a specific customer. As most credit professionals agree, we all have accounts we must sell…no matter what! During our session we will focus on the "bones" of your credit structure, beyond the scope of the credit report.

Bio:
Susan began her career in the Credit Profession over 28 years ago. She has had the pleasure of working and growing at such companies as, American Home Products, Unisys Corporation, Dialogic Corporation, Intel Corporation and Brother International. While at Dialogic, Susan managed both the worldwide operations of Customer Service and Credit Management. The management of the order to cash process has enabled her to develop a unique management perspective. Currently, Susan is the Director of Credit for Brother International Corporation in Bridgewater, NJ. She also serves as Treasurer of the Federation of Credit and Financial Professionals of New York, an NACM affiliate as well as serving on NACM’s National Board of Directors since May 2006. Susan completed her undergraduate and graduate work at University of Phoenix where she earned a Business Management Degree and an MBA in Marketing. Susan was in the GSCFM Dartmouth class of 2000 where she earned her CCE with Highest Distinction. Susan was chosen to speak at the Canton Fair in Guangzhou China where she shared her credit philosophy with leading business professionals who attended the Chinese Export Commodities Fair in April 2005. Susan is also a frequent speaker at NACM’s National conferences as well as NACM’s teleconferences.