International Utility Group

NACM International Utility Group
112th Credit Congress and Exposition
Louisville, KY

Sunday, May 18, 2008
6:00 pm – 7:00 pm	Executive Board Meeting – Dinner
Monday, May 19, 2008
8:30 am – 10:45 am	NACM Opening General Session
11:30 pm – 1:00 pm	14th Annual International Utility Group (IUG) Luncheon Sponsored by TSI, Bob Ryan
1:30	International Utility Group - Opening Session Presiding Officer: Julie DeSalvo, MidAmerican Introductions and Announcements Opening Remarks – Linda Haven, APS, Chairman of the IUG Address – Richard Schauger, NACM National Representative
1:45 pm – 2:15 pm	(1) The Starting Gate – Your Business in Today’s Economy, Dann Adams, President of US Consumer Information Services, Equifax Information Services, LLC Trends in North American economic landscape Impacts of key factors on consumer households Regional forecasts
2:15 pm – 2:45 pm	(2) Intelligent Mail Barcode - Bob Bernard, Comcast Comcast Case Study What is it all about? Benefits and results
2:45 pm – 3:15 pm	(3) Hot Topics, Host - Alexis Bechtel, PGW
3:15 pm	Break: Sponsored by Contract Callers, Robert Stilwell
3:30 pm – 4:15 pm	Breakout Sessions (4) A Horse of a Different Color – Deregulated Utility Roundtable Chris Crabtree, Stream Pros and cons of business process outsourcing Fraud and PosID Managing to margin (5) Float Like a Butterfly, Sting Like a Bee – Field Operations Bob Vaughan, PSEG; Earlene Burris, APS; Larry Blain, Rocky Mountain Power/PacifiCor Facilitator: Jessica Hobbick, APS Scoring and prioritizing field work Measuring performance and quality; unit cost ratio Union versus non-union Safety practices (6) KO Your Forecast – A/R & Write-Off Forecasting Toni Wilkins, Citizens Gas; Laurie Maultsby, Duke; Chris Tumwine, New Brunswick Power Facilitator: Leon Broughton, Citizen Gas & Coke Forecasting models Challenges Successes
4:15 pm – 4:45 pm	Report back
4:45 pm	Announcements and Adjournment
6:00 pm – 8:30 pm	Reception - Hosted by Torres Credit, Dave Bucher
Tuesday, May 20, 2008
8:00 – 9:00 a.m.	Breakfast -Hosted by Bottom Line Impact, Paul Carberry
9:00 a.m.	Presiding Officer - Linda Decowsky, Comcast Introductions and Announcements Opening Remarks – Linda Haven, APS, Chairman Address by Richard Schauger, NACM National Representative
9:15 am- 10:00 am	Breakout Sessions (7) Squeeze Play – Credit/Low Income Eileen Leahey, PSE&G; Claude Brisebois, Hydro Quebec Facilitator: Vic Viscomi, PSE&G Successful strategies Regulatory changes Metrics for success Thinking out of the box (8) You Make the Call – Outbound Strategies Earlene Burris, APS; Kimberly Ahern, KeySpan; Dave Holt, Dominion Facilitator: Shelley Sutherland, City of Saskatoon Strategies at KeySpan & APS & Dominion Methods and technology (e-mail, text, etc.) Results, reporting, measuring campaign effectiveness
10:00 am – 10:30 am	Report back
10:30 am	Break - Hosted by, CCS, Jack Harraghy
10:45 am – 11:00 am	(9) Strategic Planning Forum 2008 – Come to Chicago! Linda DeCowsky, Comcast
11:00 am – 11:45 am	(10) Benchmarking – The Winners Circle? Earlene Burris, APS Promote Benchmarking Opportunity Benefits of participating in the survey Encourage members to participate
11:45 am – 1:00 pm	Lunch & NACM Expo Hall
1:00 pm – 1:15 pm	Presiding Officer - Brenda Chism, MLGW, Planning Chair Introductions and Announcements Opening Remarks, Linda Haven, APS, Chairman of IUG Address by NACM National Representative, Richard Schauger
1:15 pm – 2:00 pm	(11) Collection Agency Management – Win, Place, or Show Michael Horn, AmerenUE Champion Challenger Operational Audits Designing your RFP ‘Apples to Apples’ metrics
2:00 pm – 2:45 pm	Breakout Sessions (12) Collect Your Bets – Debt Sales, Gregory Ward, Arch Group; Vic Viscomi, Public Service Electric & Gas Facilitator: Julie DeSalvo, MidAmerican How to make it part of your final bill process What, When, and to whom do you sell How often (13) Who’s on First? – Multiple Dwelling Unit Process Laurie Maultsby, Duke; Jessica Hobbick, APS Facilitator: Earlene Burris, APS Benefits of a landlord program Landlord Portal (web-based tenant tracking) Managing the landlord relationship (14) Playing to Win – Quality Assurance in the Collection Call Center Alexis Bechtel, PGW; Kimberly Ahern, KeySpan Facilitator: Shelley Sutherland, City of Saskatoon Monitoring and coaching Performance measurement Service level agreements and financial metrics Compliance scorecards
2:45 pm– 3:15 pm	Report Back
Report Back	Break- Hosted by DIVDAT, Carlyn Altheide
3:30 pm – 4:15 pm	(15) Hedge Your Bets – Best Practices in the Deposit Life Cycle LaTanya Carson, LADWP; Butch Cockerill, EON; Nicole Volk, ComEd Facilitator: Dennis Huston Deposit alternatives Refusing Service Applicant information; what can & should you take
4:15 pm	Officer Nominations, Announcement, and Adjournment
5:15 pm	Officers, Counselors, Editors and Directors Meeting