Executive Officers

Chairperson:  Larry Blain
PacifiCorp/Rocky Mountain Power
1407 West North Temple Suite 170
Salt Lake City, UT 84116
Phone: 801.220.2792
Fax: 801.220.7349
Email: larry.blain@pacificorp.com

Planning Chair: Debra Smithee
6301 S. Street
Sacramento, CA 95817
Phone: 916.732.7243
Email: debra.smithee@smud.org

1st Vice Chair: Tony DiLernia
100 Constellation Way, Suite 600
Baltimore, MD 21201
Phone: 410-470-1934
Email: Tony.Dilernia@constellation.com 

2nd Vice Chair: Penny Helton
Citizens Energy Group
2020 N Meridian St
Indianapolis, IN
Email: phelton@CitizensEnergyGroup.com


Treasurer: Michele Estavillo
Tucson Electric Power
P.O. Box 711, MS SC122
Tucson, AZ 85702
Email: mestavillo@tep.com

Newsletter Editor: Shalonda Norman
American Water Company
1410 Discovery Parkway
Alton, IL  62002
Phone: 618-791-5829
Email: shalonda.norman@amwater.com

Newsletter Editor Assistant: Deb Matchuny
Ameren ‚Äď Illinois
2105 East State Route 104
Pawnee, IL  62558
Phone: 314-992-8971
Email: dmatchuny@ameren.com



District Directors

Canada East:

New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Quebec

Director: VACANT


Canada West:

Alberta, British Columbia, Manitoba, North West Territories, Saskatchewan, Yukon

Director: VACANT


Central US:

Arkansas, Illinois, Iowa, Kansas, Missouri, Nebraska, North Dakota, Oklahoma, South Dakota, Texas

Director: Deborah Bursey
Ameren ‚Äď Illinois
370 South Main Street, A-10
Decatur, IL  62521
Phone: 217.424.7342
Fax: 217.424.6496
Email: dbursey@ameren.com


Eastern US:

Delaware, District of Columbia, Kentucky, Maryland, New Jersey, Pennsylvania, West Virginia

Director: Brenda Kay Reddick
Memphis Light, Gas and Water
220 South Main Street
Memphis, TN 38103
Phone: 901.528.4422
Email: bkreddick@mlgw.org


East Central US:

Ohio, Indiana, Michigan, Minnesota, Wisconsin

Director: Mike Weber
Duke Energy
139 East 4th Street
Room 462C
Cincinnati, OH 45202
Phone: 513.287.1096
Email: mike.weber@duke-energy.com


North Eastern US:

Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont

Director: Jessica Hobbick
Arizona Public Service
2121 West Cheryl Drive
Station 3206
Phoenix, AZ  85021
Phone: 602.371.7070
Email: jessica.hobbick@aps.com

North-Western US:

Alaska, Idaho, Montana, Oregon, Utah, Washington, Wyoming

Director: Lois Douglass
NW Natural Gas
220 NW 2nd Avenue
Portland, OR 97209
Phone: 503.226.4211 ext 5976
Fax: 503.721.2517
Email: ldd@nwnatural.com


Southern US:

Alabama, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Virginia

Director:  Carissa Woolstenhulme
Salt River Project
P.O. Box 52025, ISB231
Phoenix, AZ
Phone 602.236.4462
Email: carisa.woolstenhulme@srpnet.com


Western US:

Arizona, California, Colorado, Hawaii, Nevada, New Mexico

Director: VACANT


Past Chair/Counselor: Julie DeSalvo

Counselor: Brenda Reddick

International Utilities Group

The primary purpose of the International Utility Group is to create an educational atmosphere for utility credit professionals.

Since it was founded in 1936, the primary purpose of the International Utility Group is to create an educational atmosphere for utility credit professionals where they can learn new strategies to increase cash flow and reach a higher level of effectiveness in the handling of delinquent accounts. The International Utility Group is second to none in creating an environment where utility representatives can increase their knowledge; where free and informal discussion and the exchange of credit experiences among industry peers is welcomed; where confidentiality is assured and where networking is encouraged to promote long term business and personal contacts among utility industry peers.


Any employee of a Gas, Electric, Water, Cable or Telephone utility.

How to Get Involved

There are no dues required for membership in the International Utility Group. If you have questions regarding NACM or membership in local affiliates, contact the Secretary/NACM Representative listed on the roster of Executive Officers. You will be provided with details such as participation in Utility Group meetings, membership in local affiliates of NACM, and be welcomed as a member of our International Utility Group.


Credit Congress

Learn about IUG at Credit Congress here.

Check out our newsletter!

2015 Newsletter


Present an industry specific educational program at the annual NACM Credit Congress focusing upon:

  • Techniques to improve productivity, cash flow and the reduction of collection costs and the improvement in all collection performance areas (bad debt, write-offs, DSO, etc.).
  • Identification of technology and resources available to the utility Credit & Collections professional.
  • The effective integration of the credit and collection process with other business operations.
  • Economic trends and outside factors affecting collection performance.
  • Updates on legal and legislative matters impacting upon utility collections.
  • The open discussion of industry trends, issues and challenges.

Conduct a Strategic Planning Forum each Fall to discuss industry issues and trends, and develop a forward thinking Industry Day program for the annual NACM Credit Congress.

Issue a Utility Group Newsletter twice per year featuring articles by utility credit professionals.

Administer Industry Surveys and distribute results.

Promote constant Networking and Communication between members.

National Association
of Credit Management

8840 Columbia 100 Pkwy.
Columbia, MD 21045
Phone: 410-740-5560
Fax: 410-740-5574

Let's Get Social!

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Credit Congress
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Our History
Over 100 Years of History