Practice Exams


NACM Survey: ERP Conversions Happening at High Rate, Credit Increasingly Involved

Only about one-quarter of credit managers polled as part of NACM’s March survey indicated their respective companies are either not operating on, in the process of converting to or planning a future change toward enterprise resources planning (ERP) systems. Still, many of those credit professionals admit their companies have yet to explore often helpful options in the form of add-on/bolt-on solutions designed to help the technology better perform credit department functions.

When asked, "Is your company operating on an ERP system (Oracle, SAP, etc.) or in the midst of a conversion to one?," 72.18% of NACM respondents said "yes." Nearly 25.5% said "no," and 2.36% did not know. The statistics dovetail with previous NACM findings that, despite the laborious process required to ensure success of a massive ERP conversion overhaul or update, companies are finding the investment worthwhile and satisfying … at least in the long term.

Still, many in the "yes" column acknowledged that their companies are using ERP systems that are many years old and in dire need of an update. Some of the larger ERP providers earned infamous reputations—ones they've recently been trying to combat with purportedly improved features—for designing products with the greater business function in mind, but not the important roles of the credit department.

Echoing a familiar refrain in the March results, one respondent said of the ERP system in place, "does not give me all the information I want; our IT department is having to write programs to make the system do what I want it to do." Another respondent went a step further, saying "their credit function is woefully lacking. At best they gave tertiary thought to what they created." The credit professional added that it is critical to speak in depth with people already using various ERP systems before committing to one.

Common stories like these make it surprising that just 29.17% of existing ERP users that responded to the March survey replied "yes" when asked if their companies are using add-on/bolt-on solutions to help existing ERP systems better execute credit functions. Roughly 57% of respondents said their company didn’t use bolt-ons, and 13.89% did not know.

Credit professionals and solutions-providers alike have noted that help is out there for credit professionals struggling to get the maximum value of an ERP system. In a recent NACM interview, Pamela Craik, CCE, area credit manager at McKesson Corporation, said companies and credit managers need to educate themselves on possible pitfalls of an off-the-shelf ERP system and the many products available to bridge gaps. "You just have to know that going in and find the right solutions from there … As technology evolves, you find there's something that might help you do your job better."

Chris Caparon, COO at solutions provider Cforia Software Inc., said in the March edition of Business Credit that credit managers bear the responsibility to do some homework and then tell upper management and/or IT what available solutions products or services will assist the credit function. "Walk the expo floor at Credit Congress—you're going to see every tool and service built to improve performance," Caparon suggested.



Program Dates:  June 22-26, 2015

GSCFMI vigorously delves into complex global issues facing credit professionals across the world. Learn from industry leading experts, including "Z-Score" creator Edward Altman, from New York University; Nelson de Castro, from Wells Fargo; and Craig Schurr, from FirstMerit Bank. Participants also have the unique privilege of networking with some of the brightest and most up-and-coming credit professionals, the students in the GSCFM program running concurrently.

Who should attend:

  • GSCFM alumni
  • CCE designation holders
  • CICP and ICCE designation holders
  • Executives who lead and conduct international credit operations

Learn more and apply here.

Conducted on the Campus of Dartmouth College.


House Bill Promotes Shedding More Light on Financial Stability Oversight Council

The U.S. House of Representatives introduced bipartisan legislation Tuesday in an effort to improve the transparency of Financial Stability Oversight Council (FSOC) proceedings.

The proposal would update the act, which was introduced in 2010, and rename it the Financial Stability Oversight Council Improvement Act of 2015. FSOC was established under the Dodd–Frank Wall Street Reform and Consumer Protection Act. It is tasked with identifying risk to U.S. financial stability and responds to emerging threats to that stability.

U.S. Rep. Dennis A. Ross (R-FL), Senior Deputy Majority Whip and a member of the House Committee on Financial Services, and Rep. John Delaney (D-MD) introduced the bill, which is similar to one they introduced last year. The Ross-Delaney bill seeks to codify into law some procedures adopted by the FSOC and give companies that are being identified as a systemically important financial institution (SIFI) an opportunity to eliminate identified risks before they are designated. A SIFI is any firm whose collapse would pose a serious risk to the economy.

Critics have condemned the council for its decision-making procedures, specifically in designating nonbank institutions as SIFIs as well as conducting meetings behind closed doors. The council previously adopted changes that would give firms more notice when they are being considered for SIFI designation, offer more transparency to the broader public and improve its annual re-evaluation process of prior designations.

 "This legislation will codify a number of guidances to increase transparency issued by FSOC in February 2015," Ross said. "It will also create a path for a company to eliminate risk rather than being designated and ensure a company's primary regulator has a meaningful role in the SIFI designation process."

Identifying systemic risk helps protect investors, consumers and taxpayers, Delaney said. "This bipartisan legislation clarifies agency procedures, creates a more open process and provides additional paths to mitigate systemic risk for taxpayers."

SIFI designation decisions made by the FSOC dramatically affect a company's operations, which could lead to cost increases for consumers, the congressmen said in a press release. "For example, classifying an asset management company as a SIFI will likely raise the cost of investing and saving for the consumer. Many families use asset management companies to make investments in an attempt to save for their child’s education, retirement or other emergencies."

The congressmen formally announced the bill one day prior to Treasury Secretary Jacob Lew’s slated testimony, "FSOC Accountability: Nonbank Designations," in the U.S. Senate about the latest efforts to improve transparency for the council, which he chairs. Lew defended the council's willingness to respond and engage with stakeholders and others. "Some opponents of reform have been trying to undermine the FSOC, its members and its ability to respond to potential threats to financial stability," Lew said. "Many of the arguments levied at FSOC are not based on the actual record, and opponents object to our efforts to bring regulators together to work collaboratively to monitor risks and protect the U.S. financial system."

For more information regarding the Committee on Banking, Housing and Urban Affairs hearing, FSOC Accountability: Nonbank Designations, visit NACM's blog.



MLBS is an Extension of Your Staff

At NACM’s Mechanic's Lien & Bond Services, we take pride in handling your projects and treating them as if they were our projects—double- and triple-checking our work for accuracy. We’ll answer your technical questions and meet your needs, all through a simple online interface.

Whether you’re leveraging smaller receivables balances or truly justifying your credit against the value of the piece of property being improved, MLBS offers a variety of services:

  • Preliminary Notice to Owner with Next Action Date Tracking
  • Mechanic’s Liens and Bond Claims
  • Suit and Foreclosure Management
  • Lien Waiver Manager
  • UCC Filing Services
  • Excellent LIVE Customer Support!

MLBS offers a variety of service options and solutions to meet your needs, along with the people to help you—every step of the way.

For more information, call Chris Ring at 410-302-0767 or visit

Digital Currencies Sparking New Interest in U.S. and U.K.

The innovative online currency Bitcoin made some waves again this week, sparking new interest in the United States and triggering the release of a comprehensive report from the United Kingdom government. And despite wariness from some of alternative currencies' earlier framers, such interest could foreshadow regulation that appears to be a critical step toward increasing the legitimacy of Bitcoin or other alternative currencies as payment methods.

Nasdaq OMX Group Inc. announced on Tuesday that it will provide Noble Markets, a New York-based company for trading Bitcoin, with technology to run a marketplace that allows companies to trade digital currency. "Noble's platform will use Nasdaq's X-stream trading system, a high-tech system for matching market participants' orders that is used by more than 30 exchanges and marketplaces worldwide," according to a joint statement made to The Wall Street Journal.

Also on Tuesday, the U.K. government issued a report that looked into the benefits and risks associated with digital currencies like Bitcoin. The 28-page report took into account responses from 120 people who use digital currencies and/or related services.

"The government considers that digital currencies represent an interesting development in payments technology, with distributed, peer-to-peer networks and the use of cryptographic techniques making possible the efficient and secure transfer of digital currency funds between users," the report reads.

However, the report also recognizes that regulations need to be put in place in order to avoid the potential for criminal usage. "The government intends to apply anti-money laundering regulation to digital currency exchanges, to support innovation and prevent criminal use," the report states. "The government will look at how to ensure that law enforcement bodies have effective skills, tools and legislation to identify and prosecute criminal activity relating to digital currencies, including the ability to seize and confiscate digital currency funds where transactions are for criminal purposes."

Digital currency values took a hit earlier this year after London-based Bitcoin exchange Bitstamp suspended services following a hacking incident that accounted for more than $5 million in losses, with at least two filing for bankruptcy protection since then.  Although not driven by internal fraud or reaching the scope of the infamous Mt. Gox/Bitcoin exchange collapse, the news rattled some mainstream media outlets.



Participate in the CMI. It's Easy!

The Credit Managers' Index (CMI) is a leading economic indicator and has been covered by, among others, The Washington Post, Bloomberg, BusinessWeek and The Wall Street Journal. Your knowledge and experience can help make the CMI as accurate as possible.

There is no math involved—just indicate if something is better, the same or worse than the month before. That's all!

Please sign up today for our monthly email reminder. Your participation is the solution!

Weak Recovery Persists in Global Trade Outlook

A worrying mix of stagnating economic growth, anemic price pressures and continued excess capacity makes the immediate outlook for global trade muted at best, according to a new report titled "Global Trade: What’s Cooking?" from global credit insurer Euler Hermes. The report also highlights evidence that corporate nonpayment is set to become a greater issue.

Euler Hermes forecasts nominal international trade will grow by a mere 1.8% this year and just 4.5% in 2016—a fraction of the 12% trade expansion seen annually between 2001 and 2008. The report anticipates that greater negative price pressures would result in a $560 billion "drag" on nominal trade in 2015 alone, as the global market recovery in goods and services continues to struggle seven years after the financial crisis. The creeping risk of a "vicious cycle" developing remains very real: deflationary pressures intensify and operating margins erode to the point where consumer prices are so low that companies struggle to maintain profitability.

Wilfried Verstraete, chairman of the Board of Euler Hermes, identifies three key reasons for the protracted slowdown in trade: "First, austerity programs have globally shrunk public spending, historically a significant component of growth. Secondly, global export and import volumes have declined, and given their inter-related nature, the impact on supply chains is exponential, which in turn further weakens global growth and trade. Finally, and most importantly, growth in private consumption and investment—the main ingredients for trade expansion—is modest at best. Thus global trade is no longer driving global GDP, it is merely accompanying it."

As a result, countries have a growing appetite to boost their domestic demand through a greater focus on internal reliance, while in parallel each is trying to stimulate exports. This risks greater protectionism in the form of currency wars, tariff controls and other trade-restrictive measures.

"It is vital that exporters pay attention to the three Ps of export risk, namely prices, protectionism and nonpayment," stressed Ludovic Subran, chief economist at Euler Hermes. "This involves managing global price competition, country-level protectionism and the risk of client nonpayments in order to successfully run the gauntlet of international expansion."

The time spent waiting for payments, as measured by day sales outstanding (DSO), is increasing globally. During the waiting period, suppliers are funding their customers, creating additional stress on their cash flow positions. Between 2013 and 2014, DSO increased in the following major nations (biggest percentage increases listed first), among others: Germany, Spain, United Kingdom, China, United States, Italy, the Netherlands and Brazil, according to Euler Hermes and Bloomberg data. 

The main export winners are expected in Asia, with $221 billion in additional net exports during 2015. Globally, China will edge out the U.S. for the biggest single-country gain, followed by Germany, Japan and South Korea. Export laggards include Brazil and Chile due to falling commodity prices, while Portugal and Hungary are hit by a lack of competitiveness.

The U.S. will be the hungriest world market in 2015-16 with $210 billion cumulated additional imports. The gradual normalization of the Fed's monetary policy will help to maintain a strong U.S. dollar against other main currencies, supporting U.S. importers’ purchasing power.

Sector-wise, the biggest loser will be energy, down $400 billion in exports in 2015 alone. However, chemicals will benefit from the manufacturing sector recovery and reduced energy costs; electronics will gain from rising Asia demand; and robust demand for capital goods in industrializing countries will lift the machinery sector.

Check out the April “World View” edition of Business Credit magazine to view Euler Hermes Economic Research Team's in-depth analysis of Global GDP potential and what it calls a "state of 'trade-gnation.'"



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There's a way to get even more bang for your buck with NACM's already affordable teleconferences and webinars. Register for a whole quarter of educational teleconferences and webinars ... by registering only once—for one low price! Login information is emailed to you the day before each presentation.

So convenient and so worth it!  Register here.

Energy Price Bust Slowing Pace of Business Investment

The one thing we know that has been affected by issues in the energy sector has been business investment. For the last few years, the energy sector has driven most of that investment, and today that pace seems to have been cut in half.

Statistics indicate that business investment was up by 6% last year; but for 2015, the pace is half that. The price per barrel may be supporting those that already invested in that oil infrastructure, but it certainly is not supporting any new development.

As such, public investment is the other sector losing ground quickly. Infrastructure demands have been tremendous, and most of these communities have been very hard pressed to keep up. Most of these governments depend on some sort of extraction tax, which has fallen with the price per barrel. Communities are facing just as much demand as they have in the past, but with fewer financial resources.

The price boom was destined to go bust to some degree, as exponential growth was unsustainable. The point is that there may be a period of normalcy settling in. There still is money to be made in producing oil, and there will be for the foreseeable future. But it will likely be at respectable and more sustainable levels rather than one of the vast and quick fortunes that marked the earliest days of the U.S. energy boom. Now comes the period of consolidation within the industry, as smaller operations sell out to bigger counterparts that can better handle the ups and downs of a volatile market. The overall business community that made money selling into the energy patch will see somewhat reduced opportunity, but demand is not expected to go away altogether.



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How? By using NACM's Credit Career Center—your industry-specific job resource. You'll be able to focus in on people educated and experienced in your field.

Job seekers: Find credit industry jobs, search by location whether domestic or international.
Employers: NACM and FCIB members post for free. Non-members can purchase special packages.
Recruiters: Find candidates by category, job type, education and experience. Save your resume search. 

View all current job postings.

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*Special rates for non-NACM members apply.


 To view past eNews issues or to visit the NACM Archives, click here.


Add NACM to Your Address Book

Adding our email addresses to your email client's address book will ensure that you receive all messages from NACM. This will indicate that our address is a safe sender and it will not be reported as spam.

Below are the email addresses that should be added depending on the type of email message.

General messages (eNews and Credit Essentials):

Education messages (Credit Learning Center and Designations):

Event and Program messages (Credit Congress, Teleconferences, Online Courses, GSCFM, etc):

Book Store messages:

Below are instructions on how to add these addresses depending on the email program that you use.

AOL Subscribers:

  • Open the e-mail containing the e-mail address(es) you want to add.
  • Right click the e-mail address, select Add to Address Book, then click the Save button.


  •  From you Inbox, open the email.
  • Click the Add Address button on the right-hand side to add people to your “People I know” list.

Hotmail Subscribers:

  • From your inbox, select a message from the sender you wish to whitelist.
  • Click Mark as safe, and then click Add contact.

Gmail Subscribers:

  • From your inbox, select a message from the sender you wish to whitelist.
  • Click the arrow next to the Reply button in the top right of the message and select Add to Contacts List.
  • At the top of your message you will see The sender has been added to your Contacts list when the sender has been added.

Yahoo Subscribers:

  • From your inbox, select a message from the sender you wish to whitelist.
  • Click the + Add icon next to the return email address.
  • Click Save on the Add Contact dialog box that appears.

MSN Subscribers:


  • Click on Email Settings.
  • Click on the Junk Mail link.
  • Click on Safe List.
  • Click on Add an item to this list.
  • Type in or cut and paste the supplied return email address into the Safe List box and then click Add.


  • Click on Settings: Email | Junk Email.
  • Click on the Junk Email Guard link.
  • Click on Safe List.
  • Type in or cut and paste the supplied return email address into the Safe List box and then click Add.

Juno/Netzero Subscribers:

  • Click Options and select Junk Mail.
  • In the Do Not Block section, you can type an address in the box (or copy and paste it) under Add Address to Do Not Block List.
  • Click the Add button to add the address to the list on the right.
  • When you are finished, click the Save button.

Earthlink Webmail Subscribers:

  • From your mailbox screen click on the Address Book.
  • Click the Add button.
  • Type in or cut and paste the supplied return email address into the Email block, and then click the Save button.

Outlook 2003:

  • From your inbox select Actions then select Junk Email and click on Junk Email Options Address Book.
  • Click the Safe Senders tab.
  • Type in or cut and paste the supplied return email address into the block area, and then click the OK button.

Outlook 2007:

  • From your inbox, select a message from the sender you wish to whitelist.
  • Select Actions and then Junk Email.
  • Click Add Sender to Safe Senders List.

Outlook 2010:

  • On the Home tab of the ribbon, click the dropdown arrow next to Junk.
  • Select Junk Email Options and click the Safe Senders tab.
  • Click Add and enter an e-mail address or Internet domain name to be added to the list box, and then click OK.

We appreciate your efforts in helping us stay in touch with you and keep you informed.


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