2013 Conference Photo Highlights

cfdd conf photos 2013


Thanks to our Conference Sponsors.

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CFDD Dayton Chapter
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CFDD Portland Chapter

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Crane Service, Inc.

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Frank's Supply Company, Inc.
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Nicor, Inc.
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United TranzActions


Wednesday, September 18
5:00-8:00 CFDD Board Meeting
Thursday, September 19
8:30-11:00 Registration Open
9:00-10:30 Welcome & Business Meeting
10:30-12:00 Negotiation: Bargaining and Agreement Les Smith
12:00-1:15 Lunch
1:15-3:15 Customer Deep Dive Process Analysis Marlene Groh, CCE, CICP
3:30-5:00 Credit Card Surcharges: Updates on the New Law Ronald Clifford, Esq.
5:30-7:30 Networking Social featuring a Silent Auction
Friday, September 20
7:30-9:00 Registration Open / Continental Breakfast
7:30-9:00 Chapter Presidents' & Vice Presidents' Breakfast
9:15-12:00 The Electronic Credit Application &
Social Media and the Credit Department:
The Tool or the Trap?
Randy Lindley, Esq.
12:00-1:15 Lunch
1:15-3:15 Best Practices Roundtable Heidi Lindgren-Boyce, CCE - Moderator
3:30-5:00 Fine Tuning Your Leadership Skills Robert Karau, CICP
6:00 Networking Dinner & Dessert Auction

*Please note-this schedule is subject to change.


Session Descriptions

Thursday, September 19

Negotiation: Bargaining and Agreement
Presenter: Les Smith

Whether you like or dislike bargaining, it's a natural and integral part of any negotiation. Bargaining becomes easier when you have conducted effective research and analysis and presented alternatives and value that target the objectives of the other side. During this program, attendees will learn to identify ideal, realistic, and fallback positions for both parties, so they will know the scope of their negotiation points. Classic negotiations tactics will be analyzed to determine which tactics to apply, how to respond to tactics from the other side and how to manage your reactions, before taking the last steps to finalize a win-win agreement.

Customer Deep Dive Process Analysis
Presenter: Marlene Groh, CCE, CICP

Did you know that statistically more than half the deductions taken by customers are usually correct or partially correct? Deduction management is one of the largest challenges in Credit Management. This presentation will take a look at the processes involved in managing these deductions. We will first try to understand why deductions are taken and how deductions are presently handled by different companies. We will discuss how to determine the breakeven point of researching deductions. We will then jump into how to analyze and control deduction management through the Customer Deep Dive Process and charting the Deduction Process Management Flow. By the end of the presentation, you will have a better understanding of how to tackle the challenge of customer deductions.

Credit Card Surcharges: Updates on the New Law
Presenter: Ronald Clifford, Esq.

The recent multibillion dollar class action settlement with MasterCard and Visa may create a sale's channel for the credit team that had not been used, or regularly used, because of the costs tied to accepting payment by card. We will discuss:

  • Ability to apply a surcharge to card transactions (customer pays the transaction fee);
  • Notice and disclosure requirements relating to a surcharge;
  • Caps on surcharging (the amount of the surcharge);
  • The mechanics of passing the transaction fee;
  • Anti-Surcharge Legislation: How does this legislation impact surcharging in a B2B setting;
  • Restrictions to surcharging: American Express, Discover, and Debit Cards;
  • Consistency of surcharge;
  • Surcharging out of country customers;
  • Status of class action settlement and opt out right

Friday, September 20

The Electronic Credit Application
Presenter: Randy Lindley, Esq., Bell Nunnally & Martin LLP

The electronic world of credit is expanding! We are indeed moving toward the paperless office. Learning how to create electronic documents that are enforceable in court is the next mandate facing credit managers. We must adapt to the changing times. This session presents practical tips on how to: create user-friendly electronic credit applications/account agreements; set up e-signature platforms for electronic documents; create user-friendly electronic guaranties; link the individual guarantor to the electronic guaranty; convince management of the importance of electronic documents; protect the confidentiality of your customer's electronic information; and, effectively gather information from the internet which supports credit decisions. In addition, this session provides new and cutting edge law on terms and conditions on a website link held enforceable and the latest cases on e-signature enforceability. Learn how e-contract formation is essential, from how the "mouse" is mightier than the pen to the latest cases interpreting the E-SIGN and UETA law.

Social Media and the Credit Department: The Tool or the Trap?
Presenter: Randy Lindley, Esq., Bell Nunnally & Martin LLP

Ten years ago the words "Social Media" had no meaning. Today Social Media has become increasingly important in our society with huge amounts of information reflected and exchanged on the pages of Facebook, LinkedIn and through Twitter communications. Businesses are obviously attracted to this information because it may include specific details about customers. As a tool, Credit Managers may find helpful information on Social Media sites about the creditworthiness and/or collectability of a particular customer. The process of accessing this information as a business, though, is not without peril. Social Media can indeed become a trap to the unwary Credit Manager. There are serious legal issues to consider, including privacy concerns and the impact of the FDCPA. This presentation will address the pros and the cons associated with gathering information from Social Media sites.

3:30 ‚Äď 5:00
Fine Tuning Your Leadership Skills
Presenter: Robert Karau, CICP

Studies show that over 95% of problems that arise in the workplace can be resolved through sound management practices. The root cause of these problems may lie in leadership style. During this presentation, we will discuss:

  • How your leadership is viewed by others. Learn strategies to enhance leadership perceptions, interactions and effectiveness.
  • One size does not fit all. To be an effective leader, you must understand that people are different and adapt your approach to meet the needs of your followers. It is easier than it sounds!
  • The relationship between personal characteristics and situational factors in the workplace. We will explore the continued growth of social media, an evolving work ethic and other emerging trends in our workplace and identify strategies to help us deal with them.
  • How to make decisions in times of uncertainty. Find out what to do if management puts you in a difficult situation, an unexpected event occurs that could prove catastrophic or an employee tries to put you in an untenable situation. We will discuss effective mechanisms to take control and lead with confidence in adverse situations.



Full Delegate registration includes:

  • Admission to educational sessions
  • Thursday's lunch and evening reception
  • Friday's lunch and dinner party
  • Conference tote bag and session materials


Early Bird Rate Extended - Register now to save! by Aug. 2  
Extended to Aug. 9th!

after Aug. 9
CFDD & NACM Members $350 $400
Non-members $450 $500
Friday Dinner Ticket for a Guest $59 $59

Refund and Cancellation Policy
:  All cancellations and requests for refunds must be made in writing to conventions_info@nacm.org. Registration fees, less a $50 processing charge, will be refunded for written cancellations received by NACM-CFDD on or before August 2, 2013. Between August 3 and August 16, 2013, only 50% of the fee will be refunded for written cancellation requests. Due to financial obligations, no refunds will be issued for cancellations received after August 16, 2013; however, substitutions may be made at anytime.

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The 2013 CFDD National Conference will be hosting its conference at the Albuquerque Marriott. All meetings and sessions will take place in the Marriott, unless otherwise noted.

Conference Room Rate:

Single-Double Occupancy is $125 USD per night
This special rate is available until September 3, 2013.

Please click here to make your room reservation at the Albuquerque Marriott.

abqnm prefunc  abqnm night  abqnm bar

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The Education Department of the National Association of Credit Management has reviewed the educational content of this program. Participants attending this program will earn continuing education units (CEUs).

These continuing education units have been awarded in accordance with the standards recommended by the International Association for Continuing Education and Training. The CEU is a nationally recognized unit designed to provide a record of an individual's continuing education accomplishments. One CEU is awarded for each 10 contact hours of instruction.


Help us make the CFDD National Conference an event to remember... become a conference

- Have your company or chapter acknowledged online and in printed conference materials
- Build professional relationships and make new life-long friends

Help us plant the seeds to success through a sponsonship.

Sponsorship Form (Word Doc)

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Always a fun and fabulous event, our Silent Auction is an annual fundraiser that benefits
the national CFDD Scholarship Fund. We encourage all CFDD members to contribute
to this event in an effort raise funds that give back to fellow credit professionals as they
strive to continue their educations and remain active in their industry.

We urge you to donate, big or small, to once again make this a stellar event!

Silent Auction Donor Form (Word Doc)

Please contact Melanie Brohawn with questions at 410-740-5560.

National Association
of Credit Management

8840 Columbia 100 Pkwy.
Columbia, MD 21045
Phone: 410-740-5560
Fax: 410-740-5574

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