National Association of Credit Management's 118th Credit Congress and Exposition is Underway in Orlando

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The educational portion of NACM’s annual Credit Congress opened today with a keynote speech from “You Say More Than You Think” author, Janine Driver, and will continue through Wednesday. Sessions include the findings and potential recommendations of the American Bankruptcy Institute Commission to Study the Reform of Chapter 11 and, separately, the Federal Reserve’s research on the perceived problems regarding electronic and other payment systems. Many other educational sessions and networking events fill the three days.

Columbia, MD: June 9, 2014—The premier event for commercial credit management opened its educational portion of the its annual conference this morning in Orlando, Florida. Held this year from June 8-11, the National Association of Credit Management’s (NACM’s) 118th Credit Congress and Exposition is an annual treasure trove of educational sessions and networking opportunities expertly designed to enhance the skills, abilities and careers of trade credit and finance professionals who extend business-to-business credit. The conference’s expo, which opened Sunday evening, features dozens of vendors and providers, the only place nationwide where trade credit and finance professionals can meet all of the industry’s biggest leaders and service providers in one place.

“The role of the commercial credit and finance professional is changing, but their core responsibility remains guarding their companies’ assets while leveraging risk as profitably as possible, both domestically and in the ever-growing international arena,” said NACM President Robin Schauseil, CAE. “NACM’s Credit Congress gives credit and finance professionals the tools they need to adjust their professional roles, while still mitigating risk and helping to grow their companies’ and their own valuable network of colleagues and business contacts.”

Janine Driver, former federal investigator and CEO of the Body Language Institute, acknowledged what many in the profession feel, that credit managers are some of the most undervalued people at any company, but they are the often the first to know when a customer is struggling. “You’re the front line, you’re the relationship line from our companies. It’s you guys that make the difference,” she said, encouraging the audience to let the customer know you see their struggle and how you can provide small changes that will make a big difference. “Take the time to do something and expect nothing in return and that’s where you’ll make your difference,” Driver said.

This bit of wisdom is an approach that many credit professionals are familiar with. Since October, NACM members have participated in the Federal Reserve’s initiative to improve payment systems by attending town hall meetings, listening in on a special teleconference and completing an online survey at the Fed’s request. “Payments in the United States and around the world are undergoing a remarkable period of change that may have been unimaginable 20 years ago,” the Fed said in its September 2013 report, Payment System Improvement–Public Consultation Paper. “In such an environment, ongoing innovation is necessary to ensure safe, efficient and accessible payments that support economic activity and help maintain global competitiveness.” On Wednesday morning, June 11, Credit Congress attendees will listen to Dan Gonzalez, vice president of Industry Relations for the Federal Reserve’s Financial Services Division as he presents Payment System Priorities: What the Federal Reserve Has Learned, summarizing the months of information gathered to better understand the needs and priorities of U.S. payments system consumer and corporate end users.

NACM is also pleased to host the American Bankruptcy Institute (ABI) for its session, ABI Chapter 11 Commision Hearing One-Year Follow-Up, on Tuesday afternoon. At last year’s Credit Congress, the ABI Commission to Study the Reform of Chapter 11 conducted a hearing wherein NACM members provided testimony that defended the inclusion of the 20-day administrative priority claim for goods sellers under Section 503(b)(9) of the Bankruptcy Code and argued against reclamation demands. In this year’s session, the panel of ABI representatives will discuss what they heard over the course of their research in the year since the 2013 hearing and will describe the state of support for any possible reforms that would have serious ramifications for credit professionals and their companies.

Join NACM and over 1,300 attendees for these and other building and construction, collections, management, international, legal and technology-oriented sessions. NACM welcomes walk-in registrants and the press. Check in at Congress Central, located in the Rosen Shingle Creek’s Butler room to register and receive a press pass.*

NACM, headquartered in Columbia, Maryland, supports more than 15,000 business credit and financial professionals worldwide with premier industry services, tools and information. NACM and its network of affiliated associations are the leading resource for credit and financial management information, education, products and services designed to improve the management of business credit and accounts receivable. NACM’s collective voice has influenced federal legislative policy results concerning commercial business and trade credit to our nation’s policy makers for more than 100 years, and continues to play an active part in legislative issues pertaining to business credit and corporate bankruptcy. Its annual Credit Congress is the largest gathering of credit professionals in the world.

*On-site press pass contact: Dan LaRusso. To obtain a complimentary media pass, individuals must be a reporter, writer, editor, publisher or photographer and affiliated with a media organization. To be eligible for a pass, media professionals must be assigned to cover business-to-business credit and related financial industry topics and must provide proof of employment with eligible media outlet. Limit of one media pass per organization.

Other inquiries: Caroline Zimmerman, 410-740-5560,


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